Contributor I

Answered

Wont accept wifi password.

12 replies
2048 views

I've reset, and I know my wifi password is correct. The Play 1 speaker starts the set up normally, then automatically connects to a temporary wifi (even though i am already connect to mine on my device) then asks me to connect to my wifi and enter my password, but it can't connect. My device shows me still connected to the temporary wifi of sonos, when I try to switch to mine it says that it lost connection and ends the setup.

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Ken_GriffithsAnswer

Okay, as you have factory reset your one and only speaker, you also need to reset the Sonos App too, or remove and reinstall the App from this LINK and choose the first option to setup a ‘Speaker or Component’. See screenshot.

Post-reset ensure your speaker status LED is flashing green (if not, reset it again following the instructions HERE). Just ensure the new routers WiFi is 802.11b/g/n backward compatible using security mode WPA2 personal for compatibility. Also check your mobile device meets these requirements…

https://support.sonos.com/en-us/article/sonos-app-requirements

See if that suggestion works for you.

MoPac

Headliner III

Sounds like you have a Sonos device Ethernet wired to your router. If so disconnect it and connect everything to WiFi.

SarahDianneAuthor

Contributor I

No. I don't have an Ethernet cable to try that option, so... Not connected.

MoPac

Headliner III

Then what is the “temporary WiFi of Sonos”? I thought maybe that meant SonosNet. I was not suggesting you Ethernet a speaker. Actually just the opposite. Keep all of the Sonos devices on WiFi.

What is your network makeup? Is your WiFi broadcasting only one SSID? Has the Play 1 ever been connected to WiFi in your home? Is the Play 1 a new acquisition? When the Play 1 is reset is the LED flashing green?

Ken_Griffiths

@SarahDianne,

In your opening post you start off by saying ”I’ve reset…” Can I first ask what you reset? Was it your speaker, router, or your Sonos App? It sounds like you are attempting to connect a speaker that’s already setup in a Sonos ‘Household’ to a different, or reset, WiFi network.

As a quick test to see if that’s the case, you could temporarily wire the speaker to the local router and see if a ‘reset’ Sonos App connects to the ‘existing’ Sonos system and then go from there, but it really all depends on what you may have ‘reset’ in the first instance.

SarahDianneAuthor

Contributor I

I reset the speaker to factory. Followed steps to switch to new wifi.

I have 1 speaker the Play 1. Everything is going normally except that it tells me that my wifi password is wrong. What I am entering is 100% not wrong. It keeps connecting to a temporary sonos wifi which I don't recall it has done before.

I've moved, changed wifi, taken the speaker different places to use. I've never had an issue getting it set up. I will have to call them I guess.

Ken_GriffithsAnswer

Okay, as you have factory reset your one and only speaker, you also need to reset the Sonos App too, or remove and reinstall the App from this LINK and choose the first option to setup a ‘Speaker or Component’. See screenshot.

Post-reset ensure your speaker status LED is flashing green (if not, reset it again following the instructions HERE). Just ensure the new routers WiFi is 802.11b/g/n backward compatible using security mode WPA2 personal for compatibility. Also check your mobile device meets these requirements…

https://support.sonos.com/en-us/article/sonos-app-requirements

See if that suggestion works for you.

SarahDianneAuthor

Contributor I

I removed and reinstalled the app and the Sonos app accepted my wifi password... Finally! Yay

Had a couple issues connecting to the speaker afterwards but I was able to sort it out.

Thanks for your help folks! 💛😊👍

D

dining_philosopher

Lyricist I

I confirm that the problem is on the app.

I had exactly the same issue and after hours of exploring wifi settings and changing passwords I had the idea of installing the sonos app on another android device. Password accepted on the new device and everything worked as intended.

Airgetlam

I don’t follow the logic. It works on one device, but not on another? Doesn’t that suggest it is a device issue, not an app issue?

Bruce

D

dining_philosopher

Lyricist I

Maybe the app is buggy on some Android versions. The password didn't work on the phone with latest Android and it worked on the phone with older Android.

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