Wont accept wifi password.

12 replies
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I've reset, and I know my wifi password is correct. The Play 1 speaker starts the set up normally, then automatically connects to a temporary wifi (even though i am already connect to mine on my device) then asks me to connect to my wifi and enter my password, but it can't connect. My device shows me still connected to the temporary wifi of sonos, when I try to switch to mine it says that it lost connection and ends the setup.

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Ken_GriffithsAnswer

Okay, as you have factory reset your one and only speaker, you also need to reset the Sonos App too, or remove and reinstall the App from this LINK and choose the first option to setup a ‘Speaker or Component’. See screenshot.

Post-reset ensure your speaker status LED is flashing green (if not, reset it again following the instructions HERE). Just ensure the new routers WiFi is 802.11b/g/n backward compatible using security mode WPA2 personal for compatibility. Also check your mobile device meets these requirements…

https://support.sonos.com/en-us/article/sonos-app-requirements

See if that suggestion works for you.

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A

ancho.mar

Lyricist I

I was adding two speakers.

Uninstalling and reinstalling the app worked for the first one. The second one would fail again getting the right network so I tried again uninstalling and reinstalling the app, but didn’t work.
I had to unplug and plug it back in and that worked.

Spent a good two hours with all this doing my head in. Not nice.

Stanley_4

Grand Maestro

I think there may be Android bugs, not wanting to call support I tried to work around them.

Best suggestion was to “force stop” the Sonos App. That seemed to work for my issues but I can never remember how to do it.

Dumb, but faster than looking up how to force stop for my old brain is just to reboot the Controller’s device.

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