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Tom_69
Enthusiast II
March 28, 2023
Answered

Volume levels too high after 15.2 update

Good evening,

 

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before. 
 

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud. 
 

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them. 
 

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying. 
 

Any ideas?

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    Corry P
    Corry PAnswer
    Sonos Staff
    August 23, 2023

    Hi @Tom_69 et al

    Thank you @Tom_69  for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

    With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

    The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

    Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

    I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Morter81
    Lyricist III
    April 1, 2023

    After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

    Hope this helps everyone else that lands on this thread!

    • GrandpaTrike Thank you for this!! This has fix the same issue I was having with Amazon Music (after updating to 15.2) - issue was occurring from the changing audio quality for each song, that you can’t control/set. HD & Ultra HD fine but soon as Dolby track came on... BAM!! Getting shouted at by speakers and the partner 😑.  

    Morter81
    Lyricist III
    April 2, 2023

    After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

    Hope this helps everyone else that lands on this thread!

    • GrandpaTrike Thank you for this!! This has fix the same issue I was having with Amazon Music (after updating to 15.2) - issue was occurring from the changing audio quality for each song, that you can’t control/set. HD & Ultra HD fine but soon as Dolby track came on... BAM!! Getting shouted at by speakers and the partner 😑.  

     

    Issue has returned after 24 hours and the above fix now no longer works.

    thkl
    Lyricist III
    April 2, 2023

    I have the same issue with Apple Music. The solution, to remove the Apple Music Account and re-add doesn't fix anything for me. ;(

    willphillipson
    Contributor I
    April 2, 2023

    Also having the same problem unfortunately. 

    Kugelfang
    Lyricist III
    April 3, 2023

    Same problem here with me, the playlist (hosted on Apple Music) that i use as a alarm clock on is on volume 1 since years but out of nowhere is WAY to loud whereas The radio station that i use at volume level 1 is fine 

    LisaW
    Lyricist I
    April 3, 2023

    I have the same problem - removing and re-adding Apple Music hasn’t helped, nor has changing the maximum volume limit. When I contacted a Sonos rep on chat, they said no issues at their end and to contact Apple customer support, but that they would look into it if it reoccurs.

    Kugelfang
    Lyricist III
    April 3, 2023

    I just chatted with customer support in Germany and they were aware of this issue. I was told that is being worked on but no ETA on the fix

      Tom_69Author
      Enthusiast II
      April 3, 2023

      Had a response from Sonos support today. Now confirmed that their developers are aware of the issue with Apple Music volume and are working on a fix, but no ETA. 

        thkl
        Lyricist III
        April 3, 2023

        I also had a response in a german support chat session. They told me their developers are aware of this problem. But no eta for a fix or a workaround. 
         

        He suggested to use an other streaming service until the problem is solved. 🧐

        Airgetlam
        Airgetlam
        April 4, 2023

        It certainly suggests the issue is likely to be on the Apple side, since Sonos uses the same software for every stream. I wonder if something changed on Apple’s servers with the rollout of their classical music service, which was essentially simultaneous with Sonos 15.2. 

        Bruce
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