Enthusiast II

Answered

Volume levels too high after 15.2 update

170 replies
12392 views

Good evening,

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before.

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud.

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them.

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @Tom_69 et al

Thank you @Tom_69 for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

T

Tom_69Author

Enthusiast II

Sonos just released a new iOS app but it hasn’t solved the volume issue. I suspect we need to wait for a system update unfortunately.

A

achatzimikes

Contributor I

I just updated the iOS app (it had to be done manually) and also had a firmware update and I’m experiencing the opposite. I now have to crank it to 100% to not even get the volume I had at 50% before the update watching TV. It’s pathetic.

To be clear, I’m just watching TV on a soundbar with Sonos 1 surrounds and the woofer. No Apple Music even connected to the account

G

Grubble

Lyricist III

I have exactly the same problem. The Sonos-support yesterday could have told me this! Nothing works and I hope they come with an update very soon because this is annoying.

T

thkl

Lyricist III

I just updated the iOS app (it had to be done manually) and also had a firmware update and I’m experiencing the opposite. I now have to crank it to 100% to not even get the volume I had at 50% before the update watching TV. It’s pathetic.

To be clear, I’m just watching TV on a soundbar with Sonos 1 surrounds and the woofer. No Apple Music even connected to the account

That’s correct. The issue only applies to streaming services. Maybe only to Apple Music ( i do not use other services). In my case, the online radio station i sometimes listen to, has not this issue

User199227

Lyricist III

Same problem for me. I have a speaker set up right behind where people sit at a table. For years volume level 4-6 was enough for some nice background music. Suddenly since the most recent update even volume level 1 is WAY too loud!

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Tom_69Author

Enthusiast II

Surprised at how bad Sonos support is on this. They keep emailing me saying they’re going to close my ticket and if I still have an issue to get in touch with them.

I’ve reminded them that this is a fundamental

and major issue with their latest system update for anyone with Apple Music and I’ve requested another update on the fix.

Airgetlam

It’s odd that this seems to be an Apple Music only issue. Since Sonos uses the same connection/player for all services, I’d think the issue would be impacting all of them equally.

Bruce

User199227

Lyricist III

I don’t feel this is just an Apple Music issue. While it is consistently too loud with Apple Music, I’ve also noticed some strange volume issues with Spotify that I never noticed before. It may just be the playlists I’ve listened to, but some Spotify songs seem to be “normal” (pre-update) volume, and other songs are way too loud.

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Tom_69Author

Enthusiast II

Bump. Still no fix and Sonos support won’t provide an update. This has massively dented my faith in Sonos having been a customer for over 10 years - they’re leaving so many people unable to use their systems with this issue.

G

Grubble

Lyricist III

Bump. Still no fix and Sonos support won’t provide an update. This has massively dented my faith in Sonos having been a customer for over 10 years - they’re leaving so many people unable to use their systems with this issue.

One week more then I give away my Sonos speakers and buy another brand brcause I really think that music is importsnt in my life though Sonos don´t think so.

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