Enthusiast II

Answered

Volume levels too high after 15.2 update

170 replies
12392 views

Good evening,

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before.

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud.

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them.

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @Tom_69 et al

Thank you @Tom_69 for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

G

GrandpaTrike

Lyricist I

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

J

jakudo

Enthusiast I

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

Hi, I did the same, but that didn’t help. I even deleted the Sonos controller app from my iPhone.

I also have a problem playing Apple Music Hits/Country/One. It stops playing after several minutes by itself.

S

SamC15

Lyricist III

After a half hour of chat support, we have a fix! Remove your Apple Music account from your system. Reset the Sonos Controller App, then re-add your Apple Music to the services and the volumes seem fixed…….for now.

Hope this helps everyone else that lands on this thread!

Sounds promising I’ll give it a go! How do I reset my app?

thanks!

T

Tom_69Author

Enthusiast II

I spent some time troubleshooting with support and we couldn’t fix it, removing/re-adding services and the app doesn’t work for me.

I’ve noticed on other forums people are having different issues with Apple Music after updating to 15.2 so I think this was generally a terrible update for Apple Music users.

C

codeman318

Lyricist III

My issue is that apple music songs are no longer playing at a consistent volume when streaming through the Sonos controller app. Tried disconnecting service, resetting app, and readding back with no success.

M

marcusRain

Contributor I

same problem over here. I use Apple Music. At night I have pouring rain that plays; I set an alarm in Sonos to start playing it at bedtime. Good lord, it scared the crap out of me when it started playing a couple nights ago--it was like I was caught in a goddamned typhoon it was so loud!

C

chiro7

Contributor I

I’m having the same issue. I use Sonos 1 speakers for background music at my office. The lowest level is now so loud that I’ve had to turn them off. Removing and re-adding the apple music app did not help.

L

lcd

Lyricist I

Same problem here on all Sonos speakers with Apple Music as well.

T

Tom_69Author

Enthusiast II

I’ve still not had a response from Sonos after sending multiple sets of diagnostics when testing.

I’ve chased them for an update as I currently can’t use my speakers at night or if I want low volume listening.

Bazil

Contributor I

Thank god I’m not only 1.
this is driving me crazy.
For a system that SHOUKD BE AMAZING. .
I’m more often frustrated.
now too loud on No 1. . .
I want background music for working at home and nighttime sounds quiet. Now impossible. !

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