Contributor I

Answered

using Bluetooth on Sonos arc ultra

19 replies
1613 views

When I connect a Bluetooth device to my arc ultra speaker, after about 5 to 10 seconds it kicks it off and goes back to the arc ultra speaker. I’ve tried many times, have been not successful a few. It seems random. What do I need to do to keep my Bluetooth device which is a headphone to stay until I exit it myself.

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GuitarSuperstarAnswer

Lead Maestro

The Arc Ultra receives Bluetooth audio. It cannot send Bluetooth audio to your headphones.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstarAnswer

Lead Maestro

The Arc Ultra receives Bluetooth audio. It cannot send Bluetooth audio to your headphones.

"Receive with simplicity everything that happens to you." - Rashi

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GillmanAuthor

Contributor I

don’t understand what you mean. We should be able to get Bluetooth audio by bypassing the arc ultra. I know the arc does not send sound to headphones and stuff. But right now it won’t let me use the TVs Bluetooth, which I’ve used on my TV hundreds of times before I use the arc ultra. We need a way to bypass the arc ultra because it stops me from getting the sound from the TV through Bluetooth. How can I do that?
thank you for your help!

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GuitarSuperstar

Lead Maestro

don’t understand what you mean. We should be able to get Bluetooth audio by bypassing the arc ultra. I know the arc does not send sound to headphones and stuff. But right now it won’t let me use the TVs Bluetooth, which I’ve used on my TV hundreds of times before I use the arc ultra. We need a way to bypass the arc ultra because it stops me from getting the sound from the TV through Bluetooth. How can I do that?
thank you for your help!

Before pairing the headphones to your TV, try disabling CEC in your TV settings.

"Receive with simplicity everything that happens to you." - Rashi

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GillmanAuthor

Contributor I

Thanks for your suggestion. I’m not familiar with what CEC is. Can you tell me what it stands for and how to find it?

thank you again for your time. I really appreciate it.

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GuitarSuperstar

Lead Maestro

What model TV do you have?

"Receive with simplicity everything that happens to you." - Rashi

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GillmanAuthor

Contributor I

LG TV MODEL #OLED 65C1AUB

THANKS FOR YOUR Continuing help. it is appreciated!

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GuitarSuperstar

Lead Maestro

Look for a setting called Simplink and disable it.

"Receive with simplicity everything that happens to you." - Rashi

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Loshkai

Contributor II

I am having the same issue with my new LG TV, with Sonos Arc Ultra whereby my Bluetooth headphones disconnect after a few seconds. The Arc keeps taking the audio.

i have tried to switch off Simplink but after a few seconds Simplink automatically switches back on.

Does anyone have any ideas how I can use Bluetooth and stop Sonos automatically connecting?

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MatJohn123

Lyricist I

You need to go to sound settings on LG and turn off E-Arc in advanced settings, then go to HDMI settings under general and turn off simplink. It's a ball ache. I have to do it 3 times a week when my kids stay over. Infuriated me at first but now I'm used to it.

106rallye

Or get a Sonos Ace and pair it with your Sonos soundbar.

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