This system has been rendered nearly useless since it will not update and keeps giving me the same prompt. $20K+ invested in this product all throughout the home and it won’t update, so you can’t use it as intended. What a complete joke.
 

Sonos has some serious Q/C as well as leadership issues. Took a great product and destroyed it in an  attempt to roll out headphones. 

Hi ​@Stuart House 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with updating your Sonos system. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - the team really will be able to improve matters for you.

I hope this helps.

​@Stuart House 

Did you read this thread for the potential solution I gave that worked for others…?

I finally called Sonos tech support and needed their help to fix it. Nothing I tried (even with their prompting) would work. The issue was that of the ~20 Sonos speakers we have, a few of them were on the old firmware for some reason, so that essentially stopped the whole system from updating and it would not allow me past the Update screen on the app. The tech had to remotely push through firmware updates and some speakers I had to bring to my router and manually attach by ethernet cable. Not exactly a plug and play no fuss system.

In the end, it seems to be back up and running, but I will never buy another Sonos product. Remember when Sonos was reliable and just worked? Now it’s issue after issue (usually when guests are over and you just want to play music -- quite a few of those guests will never by Sonos either after witnessing the unstable system).

​@MJB6272 

Did you try updating from the Mac or Windows app? Or just your phone?

Tried both the iOS phone app and the Mac OS app. Tech had me download the app for Mac OS as part of their initial troubleshooting, but that didn’t save the day. So then they had to do it from their end. He said there is nothing I could have done on my own.

I don‘t know if it works for you, but I had the same issue, did all the things sonos recommends eg. Wifi off, system off, app off etc. I was playing around and just turned off the automatic updates, then tested for new updates and after it told me „everything is up to date“ I tried it again to add my sub gen 3 and it worked. Try it!

Having the same issue. Beam Gen 2, and a pair of Era 100’s (for a week) and the Era’s are shot with 1066. Just came off with support and can’t even submit a diagnostics report as even that won’t work. $1,500 later and sitting with plastic garbage.

This is the most pathetic system that I wish I never laid my eyes on. 

Not much information to guess, but a few suggestions, at least based on the assumption that the two Era 100s are set up as surround speakers.

First, make sure you’re not running any port blocking software, such as work profiles, VPNs or virus protection. Next, temporarily wire your Beam with an Ethernet cable to your router. Make sure that the radio/wifi is turned on on both the Beam and the Era 100s. 

Next, reboot everything, including your router. Turn off any ‘extenders’ you may be running. Using a mobile device (phone/tablet), run the controller and do the update. Report back if it continues to fail. It would be helpful if you can provide us as much information as possible, we don’t have access to any of your data via diagnostics, or a customer database. 

We’re happy to help, if we can, but we’ll need a lot more data to build a mental version of your system, in order to help figure things out. 

​@Avantus 

Try my suggestion above, updating using the desktop app for Windows or Mac. That very often helps your issue.