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Trending Lyricist I
May 10, 2024
Question

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. 

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. 

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. 

Really hoping someone has a suggestion or maybe has gone through similar and had success. 

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77 replies

Lyricist III
May 23, 2024

I can now identify the table lamp in the Sonos app. “Table lamp is not registered” but the ‘fix it’ option never works, despite all troubleshooting tactics mentioned above. I can actually play music on the speaker right now via airplay as the speaker shows up as “unnamed room”, but the Sonos app still refuses to acknowledge it. Pretty bad app design lol. 

Prodigy III
May 23, 2024

I can now identify the table lamp in the Sonos app. “Table lamp is not registered” but the ‘fix it’ option never works, despite all troubleshooting tactics mentioned above. I can actually play music on the speaker right now via airplay as the speaker shows up as “unnamed room”, but the Sonos app still refuses to acknowledge it. Pretty bad app design lol. 

I had that, but turned the lamp off at the wall for 30 secs, turned it back on and just left it. Eventually it just connected. It seems it just didn’t want to connect immediately…

Lyricist I
May 23, 2024

 

 

Finally got my Ikea Bookshelf gen 2 working!

Using ios app version 80.01.11 and Sonos controller for PC 16.2 build 79052294.

I started reinstalling app on ios and logging in.

Connected power to speaker and using wifi.

Got to the stage where the ios app asks to use network cable.

Plugged it in to the router and continued.

Now it got all the way to showing error 1002.

Since I had read the previous posts in the thread I switched to windows app now that detected an update was needed.

After the update was done I switched back to the ios app which now showed the speaker in the list of devices but unregistred. And its says fix it. (I still have the network cable in the speaker.)

It plays the sounds and the phone buzzes and the lights on the speaker flashes white and green and a dialog on the phone says press play/pause. 

I did that but it did not detect the key press on the speaker.

Tried this for quite a while. Then I pulled the plug on the speaker and restarted it by chance.

I go back to the register and fix it dialog and this time after the sounds been played it says Press play/pause AND plus button!!!
I do this and it FINALLY CONNECTS!

I unplug the network cable. Restart router. Move the speaker to its intented place. Restarts everything. Speaker is detected and WORKS!
 

1002 error after first steps adding speaker with network cable attached.

 


Running update from windows

 
Speaker shows up but is unregistered. Time to fix it!

 

After the sounds have been played and the ios app bizzed this dialog was shown. But the button press was never detected.

 

After restart of speaker this dialog was shown instead! With two buttons to press!

 

And DONE!

 

These steps worked like a charm!

I wasted 3 hours of my life trying to add two brand new bookshelf gen 2 speakers to our Dental office’s existing Sonos system using the iOS app until I utilized the Sonos Windows app to update the firmware on the new units. Still a very clunky process, but can confirm the workaround does work! Thanks again!

Bumper
May 23, 2024

Mods should extract and sticky this. 

Lyricist III
May 23, 2024

I can now identify the table lamp in the Sonos app. “Table lamp is not registered” but the ‘fix it’ option never works, despite all troubleshooting tactics mentioned above. I can actually play music on the speaker right now via airplay as the speaker shows up as “unnamed room”, but the Sonos app still refuses to acknowledge it. Pretty bad app design lol. 

I had that, but turned the lamp off at the wall for 30 secs, turned it back on and just left it. Eventually it just connected. It seems it just didn’t want to connect immediately…

Tried this many times, still get the same error over and over. 

 

Lyricist I
May 24, 2024

 

 

Finally got my Ikea Bookshelf gen 2 working!

Using ios app version 80.01.11 and Sonos controller for PC 16.2 build 79052294.

I started reinstalling app on ios and logging in.

Connected power to speaker and using wifi.

Got to the stage where the ios app asks to use network cable.

Plugged it in to the router and continued.

Now it got all the way to showing error 1002.

Since I had read the previous posts in the thread I switched to windows app now that detected an update was needed.

After the update was done I switched back to the ios app which now showed the speaker in the list of devices but unregistred. And its says fix it. (I still have the network cable in the speaker.)

It plays the sounds and the phone buzzes and the lights on the speaker flashes white and green and a dialog on the phone says press play/pause. 

I did that but it did not detect the key press on the speaker.

Tried this for quite a while. Then I pulled the plug on the speaker and restarted it by chance.

I go back to the register and fix it dialog and this time after the sounds been played it says Press play/pause AND plus button!!!
I do this and it FINALLY CONNECTS!

I unplug the network cable. Restart router. Move the speaker to its intented place. Restarts everything. Speaker is detected and WORKS!
 

1002 error after first steps adding speaker with network cable attached.

 


Running update from windows

 
Speaker shows up but is unregistered. Time to fix it!

 

After the sounds have been played and the ios app bizzed this dialog was shown. But the button press was never detected.

 

After restart of speaker this dialog was shown instead! With two buttons to press!

 

And DONE!

 

I did the procedure with Sonos controller installed on Imac and now my Simfonisk has been added to the sonos network and is running perfectly  ( my network is composed by Sonos roam and 3 simfonisk IKEA)

 

To clarify , tge simfonisk need to be updated in order to be connected trough new Sonos app , and this is only possibletrogh the cable connection and the sonos controller from mac or pc.

 

Lyricist I
May 26, 2024

I solved it in the following way!
(I'm using Google Translate. It may be wrong English, sorry)

bookshelf A: Already connected
bookshelf B: Unable to connect

Both versions have been updated to the latest version using the Windows app in advance.

①Restore speaker B to factory settings (restart while holding down the play/stop button)
②Reinstall the iOS app
③ Select "Create a new environment" on the iOS app and perform the operation to connect speaker B.
④Speaker B was successfully connected without any problems. (Although the chime sound was not detected, the connection was successfully established by entering the PIN)
→ However, speaker A is no longer displayed from the app.
⑤ Next, restore speaker A to its factory settings.
⑥ Add speaker A using the iOS app → Connection succeeded

Lyricist II
May 27, 2024

Finally it works. I had some quirks to get the speaker to play on WIFI. But eventually I succeeded. 
I used a windows machine for the update. However, the iOS app actually detected that there was an update. But at that time I chose to update via the windows app. 

ETHERNET connection worked flawlessly.
I then had to reset the speaker after update over Ethernet to find it again on iOS app and connect it to my WIFI. 
 

 

Lyricist II
May 30, 2024

Still NOT working!! Sonos app updated new version today. Managed to get through all the way including updating the speaker. But the speaker, symfonisk picture doesn’t show in the app sonos anywhere!!!! Been doing this for 3 weeks now!!!!! So frustrating!!!

Lyricist II
May 30, 2024

After resetting the speaker (symfonsisk picture) to fabric settings and rebooting everything else (phone, WiFi, sonos app reinstalled) starting installation with Ethernetcable connected the installation went through without asking me to update the speaker. At first it didn’t show up in the app but after restarting it it came up and I can finally after 3 weeks of struggle use the speaker. Everything done on my iPhone. Still doesn’t show up on ikea home app….