Trending Lyricist I

Question

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

77 replies
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Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room.

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails.

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait.

Really hoping someone has a suggestion or maybe has gone through similar and had success.

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C

castalla

Local Superstar

This thread is a sorry tale of a once great company intent on committing harakiri at the expense of old and new customers.

A total disgrace to treat users with this level distain.

Meanwhile, you are encouraged to pre-order the *N*E*W* Bluetooth headphones to further enhance your Sonos experience.

They are treating us as fools 🤡

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

G

Galen

Trending Lyricist I

Hi everyone.

Same issue here with a Android phone and Sonos One. With the app update I can now get finalize the setup but I keep getting a error 1000 when trying to update the product.

Hope an update will be available soon.

Cheers

G

Galen

Trending Lyricist I

Hi everyone.

Same issue here with a Android phone and Sonos One. With the app update I can now get finalize the setup but I keep getting a error 1000 when trying to update the product.

Hope an update will be available soon.

Cheers

Hi guys,

I FINALLY MANAGE TO LINK MY SONOS ONE! Here are the steps I’ve followed.

Updated the app on an Android phone
Started the setup which fails during the update of my Sonos One
Installed the Sonos App on windows where the update works but then fails to register
Switched back to the app and CABLED the product with an ethernet cable.
MIRACLE.

Hope this is helpful for you guys

B

Ben Franklin

Lyricist III

Ok guys I’ve got mine working too!

Here’s what I did:

Used the iOS app to get the picture frame to the point it was ‘Not registered’ and I was stuck in the ‘Fix it’ loop that I know everyone is experiencing now.

Went on my PC and used the Sonos app (not the web app, the one you download and install)

I did any updates that the PC app was asking me to do.

Then I went back on my phone and it allowed to me to register it, skipping the other screens that were coming up previously.

C

castalla

Local Superstar

Ok guys I’ve got mine working!

Here’s what I did:

Used the iOS app to get the picture frame to the point it was ‘Not registered’ and I was stuck in the ‘Fix it’ loop that I know everyone is experiencing now.

Went on my PC and used the Sonos app (not the web app, the one you download and install)

I did any updates that the PC app was asking me to do.

Then I went back on my phone and it allowed to me to register it, skipping the other screens that were coming up previously.

Easy!

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

L

Liam567

Lyricist II

This is all I get now after the update, anyone else getting the same?

B

Ben Franklin

Lyricist III

This is all I get now after the update, anyone else getting the same?

I kept getting this, but after shutting down the app a few times and power cycling the picture frame it worked for me.

J

jonathanburkettAuthor

Trending Lyricist I

This is all I get now after the update, anyone else getting the same?

I used the Ethernet cable, which did get the system to recognize the device. There was an error after that, though I had success using a Sonos app on an old phone that had not been updated, and others recommend the PC/Mac App to register/update.

A

alientourist

Lyricist III

Finally got my Ikea Bookshelf gen 2 working!

Using ios app version 80.01.11 and Sonos controller for PC 16.2 build 79052294.

I started reinstalling app on ios and logging in.

Connected power to speaker and using wifi.

Got to the stage where the ios app asks to use network cable.

Plugged it in to the router and continued.

Now it got all the way to showing error 1002.

Since I had read the previous posts in the thread I switched to windows app now that detected an update was needed.

After the update was done I switched back to the ios app which now showed the speaker in the list of devices but unregistred. And its says fix it. (I still have the network cable in the speaker.)

It plays the sounds and the phone buzzes and the lights on the speaker flashes white and green and a dialog on the phone says press play/pause.

I did that but it did not detect the key press on the speaker.

Tried this for quite a while. Then I pulled the plug on the speaker and restarted it by chance.

I go back to the register and fix it dialog and this time after the sounds been played it says Press play/pause AND plus button!!!
I do this and it FINALLY CONNECTS!

I unplug the network cable. Restart router. Move the speaker to its intented place. Restarts everything. Speaker is detected and WORKS!