Trending Lyricist I

Question

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

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Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room.

Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails.

I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait.

Really hoping someone has a suggestion or maybe has gone through similar and had success.

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D

Dhouston

Avid Contributor II

Same here app updated, seemed to connect but in the end it failed to do the last part. Now after restarting everything wifi móvil app speaker the app can’t find the speaker!!!!

same here with a beam. It’s now “installed” but needs an update which is failing and also doesn’t think it’s connected to the arc port

J

jonathanburkettAuthor

Trending Lyricist I

Update.

New version of the App in the store and release notes saying they fixed a number of bugs.

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app.

But there is a catch.

I need to update the device and register it. This is just returning an error every time.

So I can see it on the app now, though can’t use it as its not updated or registered.

Progress, but really wish it wasn’t this hard.

J

jonathanburkettAuthor

Trending Lyricist I

Same here app updated, seemed to connect but in the end it failed to do the last part. Now after restarting everything wifi móvil app speaker the app can’t find the speaker!!!!

same here with a beam. It’s now “installed” but needs an update which is failing and also doesn’t think it’s connected to the arc port

Sorry, totally missed this, but getting the same type of issue.

J

jonathanburkettAuthor

Trending Lyricist I

Update.

New version of the App in the store and release notes saying they fixed a number of bugs.

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app.

But there is a catch.

I need to update the device and register it. This is just returning an error every time.

So I can see it on the app now, though can’t use it as its not updated or registered.

Progress, but really wish it wasn’t this hard.

Actually missed everyones responses. Sorry the ‘same’ issue

B

Ben Franklin

Lyricist III

Update.

New version of the App in the store and release notes saying they fixed a number of bugs.

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app.

But there is a catch.

I need to update the device and register it. This is just returning an error every time.

So I can see it on the app now, though can’t use it as its not updated or registered.

Progress, but really wish it wasn’t this hard.

Actually missed everyones responses. Sorry the ‘same’ issue

I am having exactly the same issue - it’s showing as ‘not registered’ and ‘fix it’ fails every single time (after it attempts the update).

So I’m maybe one step further to it becoming a reality? 😂

C

ChloeL

Lyricist II

Just adding to the string of “same issue” after the app update (speaker update fails with code 1000 or 1002).

D

dmatt

Contributor I

Update.

New version of the App in the store and release notes saying they fixed a number of bugs.

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app.

But there is a catch.

I need to update the device and register it. This is just returning an error every time.

So I can see it on the app now, though can’t use it as its not updated or registered.

Progress, but really wish it wasn’t this hard.

I had the same issue (kept getting error 1000 or 1002.) Use the Windows or Mac app to connect to your system, then update there.

The windows app is 79.0, so it doesn’t have the same bugs. It appears that the new app has issues connecting to speakers running the old firmware. Once you update with Windows app, you’ll be able to complete the process. I’ve done this with two speakers so far and it works. The Mac app also works.

C

ChloeL

Lyricist II

Update.

New version of the App in the store and release notes saying they fixed a number of bugs.

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app.

But there is a catch.

I need to update the device and register it. This is just returning an error every time.

So I can see it on the app now, though can’t use it as its not updated or registered.

Progress, but really wish it wasn’t this hard.

I had the same issue (kept getting error 1000 or 1002.) Use the Windows or Mac app to connect to your system, then update there.

The windows app is 79.0, so it doesn’t have the same bugs. It appears that the new app has issues connecting to speakers running the old firmware. Once you update with Windows app, you’ll be able to complete the process. I’ve done this with two speakers so far and it works. The Mac app also works.

Tried this on my Mac. The first speaker updated using the Mac app, but then when I clicked “Fix it” and tried to finish the registration in my iOS app, it wouldn’t register that I was clicking the play/pause button despite many attempts. It would play the chime, seem like it was working, and then it would fail. Trying to register it on my Mac sent me in a click registration button → sign in successfully → nothing happens loop.

I tried with my other Symfonisk and when I tried to update it with my Mac, it was failing and wouldn’t update. I then tried to unplug both and use my iOS app again, and now both have disappeared from my app and won’t reappear despite turning them on/off multiple times and restarting both my Mac + iPhone.

I can try to reset the speakers (if that’s possible) and try again in a few days time, but for today, I’m done. Sonos not even adding a notification to their app to say there is an error is pretty disrespectful of customer time. I’m an app dev myself and if I was aware of a problem this big, I’d be making a significant effort to cut down on consumer frustration.

D

Dhouston

Avid Contributor II

I did manage to get through to support last night and the register / fix it issue is known to them and they are working on a fix. At least now my beam works with the tv. It’s just a pity they couldn’t put the known issues on their site to save everyone wasting their time resetting, unplugging, rebooting etc.

I will try the pc route for the update later today.

J

jonathanburkettAuthor

Trending Lyricist I

Had one more step of success, though don’t think I am totally there. I got the Symfonisk to show up, though was getting the update/register error. Latest version of the app giving the code 1000 or 1002 when trying to finish it.

However, I did pull out an old android (Pixel) phone I have which did have the old version of the Sonos App and while it tried to get me to update, after tapping out and trying again to update, it went through. Not sure if it was lucky, as it didn’t seem like it was trying to let me do that, but it worked. Was able to play music (finally) on the Symfonisk.

It’s still showing up as not registered, or maybe not 100% set up, but one more step closer. If you have any devices that haven’t updated the app, may be worth a shot.

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