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Greeneel78
Avid Contributor I
October 19, 2023
Answered

Trueplay ios17

Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing  about this feature yet they appear to not be in any rush to sort this!

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    Corry P
    Corry PAnswer
    Sonos Staff
    October 20, 2023

    Hi @Greeneel78 

    Thanks for your post!

     

    We are working to bring Trueplay to iPhone 11 and iPhone 12 on iOS 17. We currently have no ETA, however.

    As TruePlay on these models was supported on previous versions of iOS, I can only presume something out-of-the-ordinary has occurred with iOS 17 on these particular models.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    29 replies

    GuitarSuperstar
    Lead Maestro
    October 20, 2023

    Trueplay is supported on iOS 17. Just be sure the Sonos app and hardware are up to date.

    NOTE: Trueplay is not yet supported on iPhone 15 models.

    "Receive with simplicity everything that happens to you." - Rashi
      Ken_Griffiths
      Ken_Griffiths
      October 20, 2023

      Yes, as @GuitarSuperstar mentions, Trueplay is certainly working on all my compatible iOS devices running iOS/iPadOS v17.0.3.

      Device compatibility is stated on this Sonos Support Page:

      https://support.sonos.com/en-us/article/trueplay-compatible-devices-and-sonos-products

        Greeneel78Author
        Avid Contributor I
        October 20, 2023

        Well my Sonos app is the latest version, my  iOS is the latest version, my iPhone has been hard rebooted……and I still get the non supported error when I try it?…….Its an iPhone 12 so should be supported.

        Corry P
        Corry PAnswer
        Sonos Staff
        October 20, 2023

        Hi @Greeneel78 

        Thanks for your post!

         

        We are working to bring Trueplay to iPhone 11 and iPhone 12 on iOS 17. We currently have no ETA, however.

        As TruePlay on these models was supported on previous versions of iOS, I can only presume something out-of-the-ordinary has occurred with iOS 17 on these particular models.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Greeneel78Author
          Avid Contributor I
          October 21, 2023

          Hi @Greeneel78 

          Thanks for your post!

           

          We are working to bring Trueplay to iPhone 11 and iPhone 12 on iOS 17. We currently have no ETA, however.

          As TruePlay on these models was supported on previous versions of iOS, I can only presume something out-of-the-ordinary has occurred with iOS 17 on these particular models.

          I hope this helps.

          Ahhhh ok, probably one of Apples little techniques on older devices to slowly make you feel the need to upgrade your phone when in all honesty it is exactly the same as the newer models, less a tiny design change and a small camera upgrade!! Hope Sonos arn’t in on the game too?

          Stanley_4
          Stanley_4
          Grand Maestro
          October 21, 2023

          Even the oldest Sonos devices are still supported so nope, Sonos isn’t in that game.

          Although some of the new Sonos gear tempts you to upgrade.

            SteveInUnionWA
            SteveInUnionWA
            Lyricist III
            October 23, 2023

            Agree with the OP in this thread. Very disappointing that Tru Play isn’t supported on the new iPhone 15 Pro Max yet. I just set up a wife friendly Arc, Sub gen 3, Rear Era 100’s for surround sound in the main living room and it sounds like s**t…..Well that’s probably a tad harsh, sounds like a setup I had in my bedroom as a kid in the 90’s….

              Foolonthehill
              Lyricist II
              October 24, 2023

              Why would anyone buy Sonos when the main feature doesn’t work? Namely IOS. Appalling customer service.

              Ken_Griffiths
              Ken_Griffiths
              October 24, 2023

              Why would anyone buy Sonos when the main feature doesn’t work? Namely IOS. Appalling customer service.

              I’m quite sure that many here just love to see people like you put in the effort to join the forum to post such comments in their first ever post. Many Android owners don’t even use Trueplay and in some cases a Sonos room may sound better without it to some people - it’s basically just a near flat-line response across the frequency range. It’s certainly not to everyone’s taste. I personally see it more as a starting point to get to where how I like to listen to different types of audio. If you think it’s Sonos’ main feature then you probably need to think again and get to know your Sonos system.

                SteveInUnionWA
                SteveInUnionWA
                Lyricist III
                October 24, 2023

                Room correction is a huge part of your home audio/theater listening experience. One of the first, if not the first thing most folks do is run whatever room correction is supplied by the manufacturer. To add, the whole Sonos marketing strategy is being a user friendly setup, which it is, but the inability to provide adequate tools to attain just the bare minimum in room correction is (right now) a really huge negative. It’s a phone app we’re using at the end of the day, not some sophisticated software running on a laptop with external microphone attachment. Really surprised Sonos hasn’t addressed this yet considering it’s vital (in my opinion) to the end users listening experience with a new product…

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