Trueplay ios17

29 replies
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Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing about this feature yet they appear to not be in any rush to sort this!

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Corry PAnswer

Sonos Staff

Hi @Greeneel78

Thanks for your post!

We are working to bring Trueplay to iPhone 11 and iPhone 12 on iOS 17. We currently have no ETA, however.

As TruePlay on these models was supported on previous versions of iOS, I can only presume something out-of-the-ordinary has occurred with iOS 17 on these particular models.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

106rallye

It’s only the newest iPhones that won’t do Trueplay. You could do Trueplay on a borrowed older iPhone. Give Sonos some time to fix this.

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Greeneel78Author

Avid Contributor I

It’s only the newest iPhones that won’t do Trueplay. You could do Trueplay on a borrowed older iPhone. Give Sonos some time to fix this.

No it is not only the new phones! Have a further read down the thread!

106rallye

You're right. Read somewhere some older phones are affected too. The iPhone 12 springs to mind. So borrow an iPhone 13?

G

Greeneel78Author

Avid Contributor I

You're right. Read somewhere some older phones are affected too. The iPhone 12 springs to mind. So borrow an iPhone 13?

Sorry, but I don’t see that in the advertising from Sonos!…….”We don’t support many iPhones, so find someone else’s who has a different model to perform Trueplay”……..it doesn’t really come across as very appealing does it!!

bockersjv

Local Superstar

There is always a delay of a few months after a new phone is released whilst Sonos get their hands on one and tune the Trueplay set up. Can’t see a way round that unless Apple hands over a phone before launch. I’d be a little more skeptic of Trueplay if new phones were compatible out of the box.

iOS 17 seems to have done something that affects earlier models, this is not the norm though and clearly not anticipated.

P

Pawmax

Lyricist II

I both can’t trueplay calibrate my system on my IPad Pro 12,9 6.gen iOS 17.1 or my iPhone 12 iOS 17.1. Is it me who have sat up my system wrong or is it my apple hardware that doesn’t support it yet?

Ken_Griffiths

I both can’t trueplay calibrate my system on my IPad Pro 12,9 6.gen iOS 17.1 or my iPhone 12 iOS 17.1. Is it me who have sat up my system wrong or is it my apple hardware that doesn’t support it yet?

No not at the moment the iPhone 12 had some issue with TP, post iOS 17 and I’m not sure the iPad Pro 6 gen (12.9”) will ever be supported, as previous iterations are on the non-supported list of devices. Their microphones are not that good, I guess. Maybe try a dB App audio test and see how its mic compares to your iPhone mic.

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Pawmax

Lyricist II

I both can’t trueplay calibrate my system on my IPad Pro 12,9 6.gen iOS 17.1 or my iPhone 12 iOS 17.1. Is it me who have sat up my system wrong or is it my apple hardware that doesn’t support it yet? I wish I would have known before I upgraded my system. Now I’m not only trapped in the Apple ecosystem, now I’m also trapped in a Sonos ecosystem that doesn’t support android or New Apple hardware..

No not at the moment the iPhone 12 had some issue with TP, post iOS 17 and I’m not sure the iPad Pro 6 gen (12.9”) will ever be supported, as previous iterations are on the non-supported list of devices. Their microphones are not that good, I guess. Maybe try a dB App audio test and see how its mic compares to your iPhone mic.