symfonisk wifi disconnection

4 replies
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Hi All,

followed all topics about, but still having wifi disconnection problems

uploade diagnostic with n. 735693583

please help me understanding what’s wrong with my couple of bookshelves. Thanks

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AirgetlamAnswer

Submitting one, and waiting for them to contact you won’t work. The forum moderators in this community forum only occasionally have time to look at the diagnostic, rather than waiting for them to see, and have time to respond, you should call in.

If you read the Diagnostics - How do they work? thread, you’ll find that Sonos doesn’t even look at your diagnostic until you call Sonos Support directly to discuss it.

Bruce

Ken_Griffiths

To get your diagnostic report looked at you’re probably best to contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

As it’s holiday time though you may not get an answer straightaway, so you may, in the meantime, perhaps find this Support link helpful too…

https://support.sonos.com/en-us/article/reduce-wireless-interference

F

francesco_it_83Author

Contributor I

Hi Ken, thank for your answer.
I’ve already tried to set wireless interferences, but the problem remains.

Despite the holiday season, i’ve to do something else to get an answer from the support or it is sufficient to have loaded the diagnostics with the reference?

AirgetlamAnswer

Submitting one, and waiting for them to contact you won’t work. The forum moderators in this community forum only occasionally have time to look at the diagnostic, rather than waiting for them to see, and have time to respond, you should call in.

If you read the Diagnostics - How do they work? thread, you’ll find that Sonos doesn’t even look at your diagnostic until you call Sonos Support directly to discuss it.

Bruce

F

francesco_it_83Author

Contributor I

Ok. Thanks you

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