Sub mini not connecting since update

Totally agree 

everytime an issue arises they are quick to blame others like your wi-fi or how it set up etc 

I have 10 Sonos products in total currently & am ashamed on how they treated me & us all really 

the cost for each equipment isn’t cheap by far so I would off expect better from Sonos 

I spoke too soon

after coming home from work & opening the app my Sonos sub mini has vanished from the app

tried 4 times  by switching it off & on but still not show up not work when I play music either. 
I got it to work this morning after several attempts to get it connected after resetting the sub mini . Clearly there is a Sonos issue from either firmware to software related 

checked the WiFi settings and the sub mini does show it’s connected to WiFi and a solid whit light is on 

all that effort this morning to find it’s just disappeared yet again 

Hooked up a new set of Era100 12 hours ago . Had an isdue with one speaker .Endedup plughing it into a a usb port on my laptop as resetting wireless it just stayed in blinking liggt mode attemting to reset . After 4 power on and offs this did not work . So it seems you dont need to buy the sonos adaptor as it uses the same connection as my Galaxy . Hope all the problems were fixed last night . I noticed another update came through from Sonos as well another bug fix . Yay

Yes, IOS 80.01.11

Finally got mine working, maybe the new update on app. Let's see how it goes

I finally got this working. I had to unpair the Era 300s and then connect the sub to one of them and then once connected then re-pair the other Era 300 to the the first Era 300 and then they all 3 worked together. 

just received sub mini from amazon but couldn’t work after pairing and got a firmware upgrade pop-up. The upgrade is failed and then the original paired beam and sub mini disappeared from my apps and couldn’t pair anymore.

Thinking to return amazon and change to sony/samsung 😌

I’ve just realised that my sub-mini is also missing from my setup. The App seemed to recognise that there should be a sub, because it was prompting me to “add a second” 

Doing a factory reset on the sub-mini lets me run the set up process, and then I get to final prompt that “It may not appear in system settings. If so restart the sub”. Restart the sub, solid white light, no sub in the app.

Thought I’d got away with just the alarm being an issue. 

Hi All,

  Just became a member of the Sonos universe with the purchase of an Arc and Sub Mini.  As far as the Arc, it immediately connected to my TV and sounds great but…  had a hard time getting it to work with the App (it connected on the wrong network which took time to figure out, then needed update, then could not connect at all-short of it, I finally used my wife’s Android (mine is the same) and got it to connect) but I have similar problems to most of you with connecting the Sub Mini.  I have reset hardware and all the other fun things and did finally get to the point where it was seen but I cannot get it to connect to the network (Error 1000??).  I have only had this hardware for three days and am NOT impressed with the “easy, plug and play ecosystem”.  I  wish I had seen this forum first, I would not have purchased the Mini.  I was hoping to grow my Sonos environment but I have serious reservations now.  I hope there is resolution soon.  

Probably worth mentioning that (after a long support call last week) we’ve found a “solution”

If the Beam 2 is connected to my home router using Ethernet, then the Sub Mini appears under my devices and is able to be connected, along with the One SLs to the Surround setup that I previously had. And appears to be stable. 

I have not yet trusted myself to unplug the ethernet cable in case the voodoo stops working

(For avoidance of doubt the 3hr+ of support I got from Sonos between chat and a call back is a big plus in their column. Yes they shouldn’t have put themselves in the position of having to fix this, but they went out of their way to try and figure out how to get back up and running)