Sub mini not connecting since update

In my case I failed in the last step, I did not connect to the wifi network, I asked to try it over ethernet but I did not recognize it. By phone, they supported me to solve it through the monitoring of sending a diagnosis. I take around 15min (not counting the waiting time to be taken care of) 

Ditto to all the bad experiences voiced by everyone else. I got the Beam Gen 2 and it’s good. Then I heard all the reviews of how much better it would sound with the Sub Mini. So I added this to the system today and nothing but grief and frustration. Finally got it connected (I think) but there was no improvement in sound. Made adjustments to the sub in the App but no change. Tried to reconnect again but it won’t stay connected.  I could go on but you know the rest. Right now it’s a nonfunctional black blob next to the TV stand. 

I blame this on the fact Sonos does not use Bluetooth connections. My old Samsung system with a Bluetooth connected sub connected every time and never failed. Looks like Sonos is a downgrade.

All going to be returned now.

Unfortunately, I have also had extremely bad experience with my SONOS speakers lately.  I’m not sure when it started, but I think it was around the time when the new (and veeeeery disappointing) app was released.

Now, I constantly experience problems if I want to move my sub mini from one room to another or if I want to pair/unpair a set of speakers (e.g. 2 Sonos One speakers).  I find myself having to repeat the “add sub” / “add stereo pair” maybe 25 times before it succeeds… it really drives me crazy.

The SONOS app seems to indicate that my network is to be blamed, but I have NOT changed a thing in my network (based on three rock-solid Orbi units) and my another wireless devices are not complaining a bit.

I have hoping that the latest speaker update (v16.2) might have solved these problems, but that hasn’t been the case.

Come on, SONOS -- what is happening???  I used to be a happy customer (with approx. 20 SONOS speakers in my two houses)... but not anymore!!!

Is there any way to see what network the Sub Mini is trying to connect on if it has not been added to the product list in the app.  I suspect mine may??? have connected to one of my other networks (which I have eliminated ) and may not have cleared with system reset????  The sub is flashing green does cannot connect.

I already solved the Network question (there are a few ways to do it using admin on the router, MAC address tracing with CMD prompt if using a WIN OS...) but I am done with Sub Mini. Returned it yesterday, maybe I will try another Sonos Sub if I start reading that things have been addressed with the App etc. on here.   

One question, I still have my ARC, does not seem that the equalizer is working in the APP.  Are others seeing the same on ARC or, is it only to be used in specific cases?  THANKS!!

Same here, everything was working fine til the update.  App won’t recognize the sub, can’t make any volume adjustments.  Need the iOS bug fix ASAP!!!

In my case Android but indeed we do!!

Just want to say I had these issues yall are having, but was able to “fix” it?

Particularly, my problem was not seeing the sub in the status area after assigning it it to a speaker. Sub Mini would get set up appropriately no problems, initially show up in my speakers, i would assign it to me Beam (Gen 2), but then it would be gone, and not work. Then when i would go to the Beam, it would say “add sub”, i’d click that, and it would only be the option for a SECOND sub (even though i didn’t see the first)….so the sonos knew i had a Sub, but just wouldn’t show up.

Tried resetting the beam, the sub (many times), and all to no avail.

Finally i said f*ck it and assigned it to one of my Era 100’s...and VOILA. no problems. worked on the first shot. I still wish it worked with the beam, but I still cant get it to show up there. Beam just always tells me to “add sub” like i already hadn’t done that. very frustrating, but at least i have bass now. 

Just wanted to share in case it helps anyone else. dont attach it to the Beam.

After having the same issues as everyone else here and troubleshooting for 4 hours, I finally got the SubMini to set up having connected temporarily to ethernet and Beam2 on WiFi.

However my issue was that I have no ethernet ports near where I actually wanted to place the Sub, so I swapped the ethernet cable into the Beam2 and some how this worked! The Sub stayed connected on WiFi and Beam via ethernet. Disabling the WiFi on the Beam stopped everything from working, yes I know very confusing, so keep the WiFi enabled.

Hope this helps. 

Good luck.

It worked for me too.