Contributor I

Question

Sub mini not connecting since update

137 replies
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I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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C

Clabooy

Lyricist I

Out the box sub mini not working wtf

I

Irfan94

Lyricist III

Out the box sub mini not working wtf

Tell me about it, have a good read through the forum, hopefully you can get it working.

D

Dave Le Rave

Lyricist II

Just unpacked a new submini - guess what! Can’t connect to a room! Load of crap. Got loads of Sonos gear and never had an issue.

I

Irfan94

Lyricist III

Just unpacked a new submini - guess what! Can’t connect to a room! Load of crap. Got loads of Sonos gear and never had an issue.

Yeah not sure why it can't be sorted.

Good luck troubleshooting.

D

Dave Le Rave

Lyricist II

Just unpacked a new submini - guess what! Can’t connect to a room! Load of crap. Got loads of Sonos gear and never had an issue.

Yeah not sure why it can't be sorted.

Good luck troubleshooting.

Clearly an issue here. Not good at all.

D

Dave Le Rave

Lyricist II

Ok, so got the sub mini to connect - should not have to do this but here’s what I did.

Set up is a Ray, with some older Play1’s as surrounds. I removed the surrounds and then add the sub to the Ray which worked. Then brought the Play1’s back as surrounds.

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Dmooch

Lyricist I

Ok, so got the sub mini to connect - should not have to do this but here’s what I did.

Set up is a Ray, with some older Play1’s as surrounds. I removed the surrounds and then add the sub to the Ray which worked. Then brought the Play1’s back as surrounds.

I did the same thing and it worked except I have a beam 2.

B

Blackrock

Lyricist III

Any update with this? I am trying to add a sub mini to a network via wifi (copy/pasted the password), but it fails to connect (2.4 GHz, WPA2 personal), via iOS. When testing via ethernet, it works just fine, but I cannot use ethernet where the device is ultimately going to be setup.

I

Irfan94

Lyricist III

Any update with this? I am trying to add a sub mini to a network via wifi (copy/pasted the password), but it fails to connect (2.4 GHz, WPA2 personal), via iOS. When testing via ethernet, it works just fine, but I cannot use ethernet where the device is ultimately going to be setup.

Are you able to connect your soundbar to ethernet?

B

Blackrock

Lyricist III

It’s currently connected to my 2.4 GHz network. I would have to fish Cat 6 cable through the wall to hard wire it.
Weird thing this morning, I see through my router’s network map, that the sub is connected to my 5 GHz network, even though I set it up for the 2.4 GHz SSID (they have totally unique SSID’s, so its not like they are the same network name). Not sure why that is.

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