Contributor I

Question

Sub mini not connecting since update

137 replies
17442 views

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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M

Mike1234

Contributor I

I'm hearing you jedr89. I went back into my app and system had lost its mind again . Closed app again and reopened started working after I pressed the back button . Its just a pain in the arse lol

L

LPTX

Lyricist I

It's working. I'd be lying if I new why. After a seamless initial installation , for the last three weeks I was getting a network unavailable error for the sub mini. Like everyone posting I tried everything, network reboot, direct ethernet connect, app reinstall, sub reset, and on and on... Only after an act of God (whole home power went out during a thunderstorm), did the network appear on the app and the sub mini start working properly. Keeping fingers crossed.

L

larrybradshaw

Avid Contributor I

Unable to get new sub mini assigned to my era 300 speakers. I keep getting unable to connect to network on the pairing. I’ve rebooted the sub, rebooted the entire network, tried using a lan cord, nothing seems to work.

J

jedr89

Lyricist III

Unable to get new sub mini assigned to my era 300 speakers. I keep getting unable to connect to network on the pairing. I’ve rebooted the sub, rebooted the entire network, tried using a lan cord, nothing seems to work.

Have you tried updating to the latest app released a couple days ago??

Kevin81

Contributor II

I’ve been having the same issue on an existing system since the new update

when I reset it just wouldn’t connect or assign to my speakers

tried this morning still didn’t work

however what I found that did eventually work was

I unpaired the stereo speakers to work on there own

turned the sun off for ten minutes

put the speakers back in stereo mode

then reset the sub and it eventually work

now mins back up and running

D

Dr46

Lyricist III

I’ve been having the same issue on an existing system since the new update

when I reset it just wouldn’t connect or assign to my speakers

tried this morning still didn’t work

however what I found that did eventually work was

I unpaired the stereo speakers to work on there own

turned the sun off for ten minutes

put the speakers back in stereo mode

then reset the sub and it eventually work

now mins back up and running

Sonos say everything is plug and play, it's a kin joke really and they don't seem bothered.

Kevin81

Contributor II

this is what Sonos said about my system

full off lies in my book

see screenshots

D

Dr46

Lyricist III

W h at has that got to do with any of the people who are struggling to connect a simple component. The majority will no have anything to do with Virgin media. Who are they anyway🤔

Kevin81

Contributor II

Virgin media is my interest provider

I use a mesh system to get WiFi in hot spots that I don’t get wi if or a weak connection

sonos are trying or are blaming the internet provider or the TP link mesh system I have regarding the sub mini

not wonting to connect or assign to my pair off speakers

D

Dr46

Lyricist III

Virgin media is my interest provider

I use a mesh system to get WiFi in hot spots that I don’t get wi if or a weak connection

sonos are trying or are blaming the internet provider or the TP link mesh system I have regarding the sub mini

not wonting to connect or assign to my pair off speakers

My apologies Kevin81 I didn't see the top bit of you r post.

It's a complete crock of💩.

Sonos need to get their fingers out their own backsides and sort it out. Premium company and blaming everything else 🤔

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