Skip to main content
Contributor I
May 9, 2024
Question

Sub mini not connecting since update

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi. 

I'm guessing I won't be the only one experiencing this problem.. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

137 replies

Contributor I
May 19, 2024

Mine just started working again randomly  . Checked with Down power  and no problems on power up . Looks like its finally rectifed . Thanks team Sonos Heroes have saved us .

Lyricist III
May 19, 2024

Great news Mike 1234

Anyone else ?

 

Lyricist III
May 19, 2024

Just tried again . New app. Still no go ! It’s going back !

Contributor I
May 19, 2024

Hey gavbass . Maybe it could be worth deleating app and reinstalling . 

Lyricist I
May 19, 2024

Factory reset the Sub Mini and setup as new. Worked for me...

Lyricist I
May 20, 2024

Tengo el mismo problema que todos. El sub mini no me quiere conectar. Esto está sucediendo por la app? Alguien que pueda responderme 

Contributor I
May 20, 2024

Has anyone noticed that there One's in standard non Eq have a significantly different tonal character ? The midrange is sounding a little withdrawn as if there is more smiley response curve ? 

Lyricist III
May 21, 2024

Thanks Mike 1234& Leinadsky, it’s working ! 
Deep Joy !!!

Lyricist III
May 21, 2024

I just updated the app again today. Did a factory reset for the submini and it’s working now. Finally!

they releseased the headphones today. I see why they rushed to release the app. 

Kevin81
Contributor II
May 22, 2024

I just updated the app again today. Did a factory reset for the submini and it’s working now. Finally!

they releseased the headphones today. I see why they rushed to release the app. 

I’ve tried mine again today without success 

lets me connect to my account but won’t allow me to assign it to a paire off either play 1’s or my newer Sonos ones