Contributor I

Question

Sub mini not connecting since update

137 replies
17442 views

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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T

Tmania

Contributor I

Same here. Just unboxed a brand new sub mini and haven’t been able to get it to connect at all.

R

Robzim

Lyricist I

Has there been any movement here in getting this issue sorted? I still can’t assign my brand new sub mini to my beam but no problem to do so for my One.

they should have warned customers before I bought this item online and saved me hours of frustration trying to connect and now left with something unusable!!

Very frustrating that so little attention been given to this issue. They are not doing their product or brand any favors!!!

D

Dr46

Lyricist III

Has there been any movement here in getting this issue sorted? I still can’t assign my brand new sub mini to my beam but no problem to do so for my One.

they should have warned customers before I bought this item online and saved me hours of frustration trying to connect and now left with something unusable!!

Very frustrating that so little attention been given to this issue. They are not doing their product or brand any favors!!!

Thats an understatement. This is a high level brand and it looks like there is no respect to customers who work hard to be able to purchase their products

I

imanle

Lyricist I

Same here. Was excited. Wtf boys

M

Mike1234

Contributor I

Crazy stuff I did not want to update app in Australia but was forced to 15 hours ago as the old app just stopped functioning and each time I closed the app kept demanding the upgrade now my sub is on strike . Lol. How have Sonos managed to create this mess boggles my mind

J

Jobovic

Lyricist I

I will wait till next week. Maybe they find a solution the upcoming days.

Otherwise I will send it back.

P

Philmacrackin

Lyricist I

Same here. Just unboxed a brand new sub mini and haven’t been able to get it to connect at all.

I just unboxed one today and had zero luck connecting. Tech support had me up and running within five minutes though. I had a Beam Gen 2, and was adding the sub mini. They had me go to System Settings, and by “Your System” theres a “Manage” button where I went to System Updates, and Check for Updates, which had an update for the Beam, and after it updated I was able to connect the mini. Until then the mini kept showing Unassigned, and would give me an error every time I tried assigning it to the room with the Beam.

M

Mike1234

Contributor I

I attempted connection again and we can party finally connected to sub . Sonos is truly a game changer at assisting in bringing back the sport of yanking ones own hair but I applaude them raising my B.P and adrenalin runs also a bonus give away . Hopefully this all never happens again along with the other head pains we all experienced .

M

Mike1234

Contributor I

Even more hair tearing now . Changed powerboard for system and after powering down system and reconnect lost the system hahaha never ends . Genelec with GLM perfection could teach Sonos a thing or 100 rather than 2

T

thejohnmullins

Lyricist I

Logging out of the App & then back in and repeating the registration process just worked for me, Sub registered, room allocated & connected to Arc.

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