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Waldor
Contributor I
May 9, 2024
Question

Sub mini not connecting since update

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi. 

I'm guessing I won't be the only one experiencing this problem.. 

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    137 replies

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    Untouchable
    Lyricist III
    May 14, 2024

    Thanks for notifying. Unfortunately no luck. Updated the app, but still the same. App detects sub, but crashes when trying to add it.

    Did you also update the system?

    Padde
    Padde
    Lyricist III
    May 14, 2024

    Already did so today. Just checked again to be sure, but no updates available. 

    Dr46
    Lyricist III
    May 15, 2024

    I have just received a mini sub. I cannot connect to my beam 2gen, nightmare. Updated this that and the other. Need help now

    Padde
    Padde
    Lyricist III
    May 15, 2024

    I have just received a mini sub. I cannot connect to my beam 2gen, nightmare. Updated this that and the other. Need help now

    Some things you might check:

    • connect your beam with ethernet cable
    • make sure wifi is activated on the beam
    • add beam and sub to tv-room
    • check if sub is in sonos network. if not, I’m afraid you’ll have to remove it and add it back to your system as you can’t change the wifi network in the app.

    I’m not an expert, so the above might not help you at all. Let’s agree that it’s the good intention that counts. ;-)

     

    Good luck!

      Dr46
      Lyricist III
      May 15, 2024

      Done all of that apart from ethenet which will be another nightmare in it's self.. Will be returning it iat this rate

      Twerknado
      Lyricist I
      May 15, 2024

      I had the same problem, but found a solution. 

      Here are my steps (IOS):

      1. Delete the app, and reinstall it on you iPhone
      2. Connect to your existing Sonos system in the setup when the app opens for the first time
      3. Set your Sub Mini to parring (white/white green blinking light)
      4. Connect the Sum Mini

      This way I managed to connect the Sub without updating the firmware. 
       

      Connecting the Sum to the Beam gave one error, but succeeded when trying again. 

      I hope this can help you. All the best and good luck!

        Jobovic
        Lyricist I
        May 16, 2024

        Sonos has having a bug in the new update which is causing the problem with the sub mini.

        It could taken a couple of days,  weeks to sort things out.

        We have to wait untill they have solved the problem. 

        In the meanwhile we have to wait.

        It is what it is.....

          gavbass
          Lyricist III
          May 16, 2024

          I’m tempted to get my money back. Maybe I’ll wait a few days . Weeks not!

          Padde
          Padde
          Lyricist III
          May 16, 2024

          I’m tempted to get my money back. Maybe I’ll wait a few days . Weeks not!

          I returned my sub gen 3 yesterday. No use in having a useless, expensive device just sitting there consuming its warranty and risking whatever kind of damage for whatever reason.

          Besides that, there are way too many issues and lacking basic functionalities in the app, making me believe it’ll take weeks to months of waiting before my issue is fixed. 

            gavbass
            Lyricist III
            May 16, 2024

            I’ll leave it over the weekend. You never know .

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