I have many stereo pairs and surround groups in my Sonos system. A good number of times in the past, and recently I have issues where a room like “Kitchen” for instance, work to play music from voice prompts thru Alexa or Sonos voice control BUT the room doesn’t show up in the app (iOS, Mac or Windows.) I’m currently in that situation with several rooms. It’s baffling, frustrating, and paints a very negative image of the product and its ecosystem. And now there are valid competitors in this field.
I can go in the kitchen and tell Alexa/Sonos to play music from any of my connected services, and it works. The daily alarm playlist (originally setup in Sonos app) starts at the set alarm time each day. So all seems well - thru voice commands and I supposed saved repetitive activities. But the room doesn’t show up in the app and the alarm and/or its playlist cannot be accessed/adjusted at all (no room, no playlist/alarm...)
I’ve rebooted all speakers and the router to no avail. Many of my speakers are mounted in places that require a ladder to access them, which is obviously a pain. Not as much of a pain as having to factory reset all the speakers and then add them back into/rebuild the system though.
This is happening more and more frequently and at times seems to align with the timing of updates.
Anyone else having this EXTREMELY frustrating experience?
If so, found a way around it?
I can’t find anything specific out here, and of course I fully expect Sonos’ support to default to their usual “It’s not us, it’s your network - reboot the router. Bye...” response.
It’s amazing that these days the user community is usually leaps and bounds more help than the mfg of the product. Really getting tired of the lack of reliability and responsibility with each update for what is overpriced products that at one time really did have a decent UX (well, the desktop apps have pretty much always sucked) and support group. Now, it seems they just want to sell products with limited testing and offer little to no support.