Speakers cutting out with new app

21 replies
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I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

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AirgetlamAnswer

One of the potential reasons for cutting import with one specific source, especially an HD source, which puts extra bandwidth requirements on your network, is wifi interference . I’d scan that FAQ and check your network.

If it continues to fail, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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G

Green1

Lyricist I

As soon as the app was updated to the latest version, my speakers cut out all the time. I too was given the interference speech. Incredibly frustrating that Sonos won’t find a resolution. Sonos are you listening to your customers?

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