Speakers cutting out with new app

I have the same problem.  I have spent all morning listening to the new Sonos app playing musical keep-away by arbitrarily switching speakers on and off throughout my system.  This is NOT a problem with my internet or WiFi because I can play the same music without a problem by bypassing the Sonos app.  These problems have been constant for over a month now.  Does anyone have any idea if and when Sonos is going to fix the app?

I agree with all Sonos posters here, Been with Sonos since 2017, old app worked fine, was able to navigate system settings to fix many issues that came up. Speakers un-paring, dropping out, etc, etc, just as other posters stated.

I can’t do now, with the new app format.

If it isn’t broken, please don’t try & fix it.

bring back old App !!

Absolute disaster from Sonos, w/little accountability.. whoever made the call to roll out a beta MVP app to production users for I guess live testing should be banned from Sonos and anything else that involves Software deployment to production users.. I was a Sonos evangelist for years, multiple thousands of dollars I spent and tens of thousands in referrals.. now I literally still can’t figure out volume and room switching features, in addition they pulled back the s2 app so we all have to live with a GUI that looks great but literally makes me want to blow my brains out every day.  How about the possessed volume ??? I swear my system is hacked when I watch the sliders move at will with volumes I didn’t choose.  Forget about adding speakers, what a nightmare. I literally have transferred ownership to myself 4x trying to get subs added. Cutting in and Out, defaults to specific room, volume slider just disappears etc etc.   I’m trying to give them time to fix, but now it’s getting frustrating and when Sonos says check your WiFi, it def doesn’t make me feel like they get it. Check your WiFi Sonos!!! Why a publicly traded company would do something so catastrophic to its customers is beyond me.. I agree with someone up top on this thread, peoples heads should roll for this. They will def lose customers and most likely see earnings decrease for the next couple quarters.  
NO Accountability and no communication or apologies from the C Level , just arrogant and I hope Someone comes into the space to compete as I might just move away from Sonos (which I never would have thought given my loyalty to them ) 

Does anyone know if they have liability under federal law for “(5)(A) knowingly causes the transmission of a program, information, code, or command, and as a result of such conduct, intentionally causes damage without authorization, to a protected computer?”

2 calls with sonos support yesterday did not resolve any issues. Sent over my diagnostics twice. Renamed a network, rebooted all Sonos devices and router/modem, checked channels, checked IP’s and I still have the same random speaker cutting out issue or the system having a mind of its own. So after a few hours on hold and conversation, Sonos is pointing the issue at my network. Despite them being able to see all of my devices connected on their end. However after kindly explaining that I have not had any of the random audio cutting out issues until the launch of the new and unimproved May app, wondering how they can tell me my network is messed up or creating the issue?

I knew I likely wasn’t going to get this resolved on the calls but I wanted to hear them tell me for verification the new app is garbage. At one point I was told that they are hearing us and some of these ‘bug fixes’ are being rolled out with these incremental app updates that are more pointed at the ‘missing features’ that were excluded. Frustrated.       

They are taking the piss tbh. It’s ridiculous. Can’t they let us uninstall and go back? I was in the market for the Sonos amp. But I’ve got to reevaluate my options as I don’t trust this system anymore 

And it is weird that most everyone’s network is messed up, one or two yes, but not all.  

Yep! Same, came here just to find solitude in this app update ruining my Sonos experience. So frustrating. My WiFi hasn’t changed but the app updated and now speakers drop throughout the evening. 

The Sonos Leadership team needs to be dismissed.  The CTO should be making a full apology to Sonos customers for the disaster that is this software.  Who QA’d this?

Late to this… After months of massive issues with cutting in and out, changing a Spotify setting has my speakers working again. It still takes a long minute for them to all settle in and play initially.  The only thing that seems to reduce the settle in duration is playing to fewer speakers.  Hopefully the info below will help other Sonos + Spotify users.

BACKGROUND
I use Spotify to stream music to a mix of 10 One/One SLs, 2 Era 100s, and an Arc.  They’ve been cutting in and out horribly, including no sound out of random speakers even though the Sonos app shows them playing.

SOLUTION
1. open the Spotify App 
2. open the Menu (tap the colored circle with your initial)
3. tap “Settings and privacy”, then tap “Devices”
4. turn on “Show local devices only” 
5. use either the Sonos or the Spotify app to select speakers and what they play