+1I am noticing that the volume on my Sonos speaker sometimes changes on its own while music or TV audio is playing. There is no one else controlling it from the app, and I am not using voice assistants at the time.
This happens randomly and can go either louder or quieter. I am using the Sonos app on my phone and the speaker is connected to my home Wi-Fi network.
Has anyone experienced this before? Could this be related to TV remote signals, HDMI-ARC, or another app connected to Sonos?
Best answer by Airgetlam
Hard for us to tell, without the data stored in the Sonos diagnostic. It could be any of these, although the first two are the same.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Hard for us to tell, without the data stored in the Sonos diagnostic. It could be any of these, although the first two are the same.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+1[AI-generated post redacted]
Moderator Note: Modified in accordance with the Community Code of Conduct.
CEC wouldn’t be an issue when listening to music, as the OP stated was part of the issue.
I’m certainly not aware of it as a ‘common issue’.
+1Thanks for the suggestion. I’ll reach out to the Community Center of Excellence and share the details there. Hopefully they can help look into this further.
I have what sounds like the same issue with my Sonos speakers. I have four speakers and every so often the speakers volume will just lower on their own. Out of the blue I will wonder why I can’t hear the speakers in the other rooms. I’ll look at the app’s volume and for some reason they will be showing the volume setting lower.
For instance, I will have the speaker in my office at about 10 because it is a smaller room and will have my other three speakers set at 20 because they are larger open area rooms. Out of the blue the speakers will lower the volume to 5 on the one that was set at 10 and the others (20 volume) went to 12. No one else in the home to change any of them and I did not change the volume in the app, but when I looked as to why I wasn’t hearing them as loud the app is showing the volume is lower.
I have what sounds like the same issue with my Sonos speakers. I have four speakers and every so often the speakers volume will just lower on their own. Out of the blue I will wonder why I can’t hear the speakers in the other rooms. I’ll look at the app’s volume and for some reason they will be showing the volume setting lower.
For instance, I will have the speaker in my office at about 10 because it is a smaller room and will have my other three speakers set at 20 because they are larger open area rooms. Out of the blue the speakers will lower the volume to 5 on the one that was set at 10 and the others (20 volume) went to 12. No one else in the home to change any of them and I did not change the volume in the app, but when I looked as to why I wasn’t hearing them as loud the app is showing the volume is lower.
What did Sonos support say?
Again, hard to tell from an anecdotal perspective. There are three things I’m aware of that can alter a volume in Sonos.
But as
I appreciate (actually love!) the ability to call Sonos support and be able to talk to someone each time there is an issue.
But it becomes a nuisance to have this as being the answer every time to every issue with the Sonos speakers. It would be nice to be able to get answers to an issue online every now and then without having to call support to get a resolution; and after having to do multiple tests and or calls.
On a side note, on one of my previous different issue support calls (about a year ago) I made the suggestion to have the volume controls be easier to toggle through to select a specific volume level and be able to lock the volume levels. If this suggestion would have been taken and implemented, us Sonos users wouldn't be having this problem of the volume just adjusting on its own.
To answer your questions…
In most cases, this is caused by the TV connection. If you are using HDMI-ARC, the TV or the remote control, then it may be changing the volume automatically via CEC. You can try turning off HDMI-CEC in the TV settings and see if this stops.
I don’t have my Sonos speakers connected to any TVs, nor play anything from my TVs through my Sonos speakers via WiFi or Bluetooth. I don’t have any Sonos soundbar speaker.
I only have HDMI cables connected from my Rokus to my TVs. But my TVs or Rokus are never playing at anytime the speakers decide to change the volume on me.
Would the speakers still change the volume from that scenario?
I’m not sure what the previous poster is driving at, but your best bet in this situation is to submit the diagnostic within 10 minutes of occurrence, then call Sonos at your leisure, referencing that diagnostic number. They should be able to look at the data in the diagnostic, and tell where the volume change was coming from. Normally speaking, there is no reason for you to be experiencing what you are, and I’m curious as to why you are, but neither if is have access to the data in the diagnostic. What I can tell you is I don’t experience this on any of my Sonos devices at all. Which doesn’t help you determine what the issue is.
If it is software related, that will be a first report and confirmation of that. If it’s a hardware issue with perhaps a failing speaker, again, none of us would be able to identify that. If it’s the fact that the command came from some voice activated system that included that particular Sonos speaker as a room, without being a Sonos installation, most of us would require lots of back and forth to determine that, and have to poke into your network via these posts fairly deeply. And likely over several days of back and forths. The easiest, quickest, and safest route is for you to capture the event in a diagnostic, I.e. within 10 minutes of its occurrence, and call Sonos Support to discuss it.
If you generate a diagnostics report within a few minutes of an occurrence, Sonos support may be able to identify what generated the “volume down” command from the diagnostic report. So, though you don’t like it, the advice is still: “what did Sonos support say?” - but be sure to generate the report before calling them 😜
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