Contributor I

Answered

Sonos Play 5 Gen:2 will not connect to WiFi

108 replies
21329 views

I forgot to add the diagnostic information, its #1488866377

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Ryan SAnswer

Retired Sonos Staff

For anyone new to this topic, if you find yourself with a Play:5 gen2 or other Sonos speaker that can't connect to the network when wireless, but it works just fine wired in, there are a number of things to check, but there's a chance that there's something wrong with the wireless on the device. Run a diagnostic in the Sonos app with the speaker connected to the network using an Ethernet cable. This is under Settings > Advanced Settings.

With the diagnostic number handy, the best thing to do is to get in contact with our support team directly. They will help identify if there's a hardware issue or something network related that can be fixed, and will assist with the next steps.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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R

Roinecarlsson1961

Lyricist I

Hi,

i have the same problem with my gen 2. It won’t connect to the WiFi or even start its own WiFi when trying to connect.

Number; 763439185

best regards

S

Stanfam15

Lyricist I

My Play:5 had had issues with WiFi for some time but hasn’t really affected me as I have always had it hard wired by Ethernet.
However, this has now failed so I have no use of the speaker at all…

Emailed Sonos support yesterday and sent diagnostics to them, they have ran me through what I have already done to try and resolve but still no joy.

awaiting their response, certainly expecting these units to last a lot longer than this one has, I’ve had my Bose equipment for about 13 years and still performing well.

D

daniel.bessler

Lyricist I

I have exactly the same problem! Tried already multiple resets etc. nothing worked so far! I want to move the speaker to a place where no WIRE is available

diagnostic number is 33414422

thanks!

dan

Jean C.

Retired Sonos Staff

Hi @daniel.bessler,

Welcome to the Sonos Community and thank you for reaching out with your diagnostic report.

It does look like your Play: 5 has a hardware issue that we will need to resolve with you directly.

I will be happy to follow up with you through direct-messaging or you can reach directly out to our support team via email to resolve this.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

jaycone

Lyricist III

Same as everyone else here. Sonos 5 Gen 2...wish I had searched here first...I’ve spent too many hours scouring the settings on my router, restarting everything...etc...here’s my diagnostics report number:

1533937024

J

jaycone

Lyricist III

latest update. After long chat session was told to call phone/tech support. The tech support told me after 2 minutes that Sonos was not compatible with netgear/Orbi or any mesh wifi networks...no solution. Pretty weak response...

Airgetlam

But a wired system still works fine, if you connect the Sonos to the root device on your mesh network, so the Sonos relies on their own network, rather than your mesh network.

Bruce

J

jaycone

Lyricist III

That’s how I currently have it set up...but (for me) the whole point is to have the flexibility to place the speaker where I want without having to be tethered by an ethernet cable...as in wireless...if it doesn’t work on a wifi network, what’s the point? Otherwise I would have purchased a bluetooth speaker...

Airgetlam

That’s why Sonos makes the BOOST, for people like you and me who don’t have a speaker close enough to our router that we can wire an Ethernet cable to. Since I started using the BOOST, and assigned reserved IP addresses to my system, I’ve not had any issues, either with playback or with updating my 18 Sonos devices.

Bruce

J

jaycone

Lyricist III

I haven’t looked at the Boost...will check it out...thanks

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