Contributor I

Answered

Sonos era 300 static, pop sound

266 replies
18112 views

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

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Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

Did you submit data to Sonos about it via a diagnostic, and call in so that the Support folks could forward it to engineering to look at? Anecdotal data tends not to be useful to most coders, in my experience, if they’re chasing a bug of any type, they want to see hard data in logs, and preferably be able to recreate the issue locally.

Bruce

D

dnoise

Lyricist III

Hearing same issue with intermittent popping noise as well like that described above. Using bluetooth as Airplay was dropping. If over Wifi could assume poor signal, but that doesn’t seem to be case.

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dnoise

Lyricist III

The digital popping sound seems to follow with transients in audio e.g., it can sound almost like an intentional very light click track with the beat (although with some latency and inconsistency ).

B

bazlowski

Lyricist I

Getting very intermittent pops & crackles in my Era 300s too. Using a pair as surrounds with an Arc.

P

ProfessorPeach

Enthusiast II

Same problem on another pair of 300’s despite working through countless theoretical “fixes” ad infinitum….

E

eatzaylove

Collaborator I

Getting very intermittent pops & crackles in my Era 300s too. Using a pair as surrounds with an Arc.

just to be sure, do you have wifi enabled on the arc?

S

soyoth

Contributor I

Hi.

I am getting the same with my pair connected to the arc. Intermittent popping sounds.

S

Stvn030

Lyricist III

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears

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Mart the Fart

Avid Contributor I

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears

I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.

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Stvn030

Lyricist III

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears

I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.

Same here. Also when watching movies in Atmos? I hear it when watching Dune on HBO Max for example

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