Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it?
Answered
Sonos constantly dropping out
Best answer by Pools-3015
It sounds like there may be some network interference to me.
Have you tried powering off everything: router/network, speakers and your phone.
Wait 5 minutes, then starting with the router/network, power it on and allow it to fully boot.
Next, power on each speaker, allowing it to fully boot before you power on the next.
Then power up your phone and connect to your system.
This is really causing problems because I leave the system playing dog calming music to reduce their anxiety when we are gone to work. Also my bedroom speaker that plays theta waves for sleeping cuts off in the middle of the night.
Sometimes, “free” music services, will dump clients after a time interval because the services don’t want to play for pets. If this is your issue you could use an alarm to restart the service just prior to the average timeout.
Using your local Music Library will remove external issues.
Have had Sonos 1 for at least 5 years, in this time it continually dropped out, the frustration it gave me drove me to tears, in one case it drove me to the bottle shop.
l rectified this situation by purchasing Apple Homepod this rectified the situation so user friendly connected within seconds,no drop outs ,no frustration.
Yes l am still with same internet provider nothing changed.
Sad this remains an issue. For a 10+ year Sonos client, it seems like there are always issues. I was a huge Sonos fan. Great concept, then Sonos 2 was released...app sucks, speakers are no longer supported, and many smaller issues with hours on the phones with Support with no real answers.
My Sonos is one foot from my Eero’s router. Everything else seems to work fine multiple laptops, tvs, phones, tablets, and anything else connected to the same Eero’s network. I don’t believe this is a network issue, it’s a Sonos error. If someone could recommend a better non-Sonos solution, I’m game.
Honestly thinking about using Turtlebox speakers. At least I can have a portable solution for the same price.
One foot is a pretty close distance for a radio powered device. Have you run an Ethernet cable between the router and the Sonos, and turned off the radio in the Sonos? It’s somewhat likely, being that close, that you’re getting some odd radio signal interference.
Three feet is usually a safe distance.
I have had multiple issues with Sonos close to another radio or RF emitting device or even each other. Moving solved the issues.
I’ve been experiencing this issue for about a year now (worked perfectly for the two years prior). I have a Sonos One Gen 2, and I have been working with an Engineer (AT SONOS) for the past 6 months to resolve this issue. They even replaced my speaker, but I have the same frustrations with the new one. I ask it to play (a random artist) on Pandora, and it replies “Playing (the artist) on Pandora. What would you like to do next?” And it plays nothing! Like I said, 6 months working with an Engineer at Sonos and we cannot get the speaker to work correctly (with Alexa).
MY SOLUTION: I found one solution, however, that has worked correctly for the past several weeks. Plug your Sonos speaker into a timer (like the one you use to turn your Christmas tree on/off at certain times of the day). I have my timer to turn electric off at 6 am, and back on at 6:30 am. This basically is like unplugging your speaker for ½ hour each morning. By doing this, the speaker has worked perfectly every day. I feel like something happens in the speaker or software that loses a connection. By “rebooting” the speaker off/on each morning, it seems to now be working properly. Not a total fix, but hopefully this will be a permanent band-aid to get the speaker working properly.
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