Question

Sonos 5 Won't Register

S

I did a factory reset of the speaker and when I try to register it, it will go through all the steps but then fail due to a “problem”  I have unplugged the speaker and tried again.  I have restarted the app and still fails.  I have reset the router and it still won’t register.  With the wait time being 85 minutes for live support I thought I’d give the community a shot.

 

Thanks!

Scott

6 replies

S

I’m having the same issue!! It’s been 3 days. It stopped working suddenly and now it won’t reconnect. I tried everything. 

P
Userlevel 4
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I did a factory reset of the speaker and when I try to register it, it will go through all the steps but then fail due to a “problem”  I have unplugged the speaker and tried again.  I have restarted the app and still fails.  I have reset the router and it still won’t register.  With the wait time being 85 minutes for live support I thought I’d give the community a shot.

 

Thanks!

Scott

 

Have you tried connecting the Five to your router with a network cable to get it registered?

Some users have found a hardwiring helps.

S

If it connects that way, can I just unplug the cable and it’s hunky dory?

S

I just fixed it by logging off and on again from the app 🤣

S

I just tried that and it worked!

S

I just fixed it by logging off and on again from the app 🤣

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