Contributor I

s2 update: still a turd 2 months later.

21 replies
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I’m sitting on my couch trying to watch The Witcher using 2 Play 5s and 1 Play 1. They WILL NOT group despite multiple attempts, reboots etc. I just get a simple non descript message saying “could not connect” related to the SINGLE Play 1. This is just 1 problem of dozens since I was forced to adopt the s2 update turd that dropped in May.

I’ve just about given up. I’m embarrassed for Sonos. What a piece of crap this system has become. I’ve had people over to listen to music or watch tv crippled by lack of sound through my Sonos speakers. So I should say I am embarrassed for myself for choosing to invest in this hunk of cow dung known as Sonos.

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MriharAuthor

Contributor I

…..and don’t get started on the lack of clarity and documentation around lossless audio support across Sonos’ variety of product gens. I spent 3 hours on the phone only to be told that it isn’t supported directly contradicting the announcement of Prime Audio lossless. According to some Connect gen2 supports lossless while others say not. Some say there are 2 distinct gen2 connects and others say not. All I know is my play 5s play lossless, I expect my connect Gen 2 to but it doesn’t and I would hope my play 1s do but that’s probably just wishful thinking. No documentation anywhere with any form of clarity. Really poor job Sonos. Really poor.

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MriharAuthor

Contributor I

I don’t need a system diagnostic to tell me it doesn’t work. It worked for years until this update and now it doesn’t.

I thought the idea of a diagnostics report is to try and identify why a system is not working. But if you’re happy with deciding it doesn’t work and leave it that, no one is forcing you to do more.

By the way I submitted numerous diagnostic reports white on with support. They found no addressable problem with my network, system, ISP, router mesh network, signal strength, spurious emissions, etc etc etc blah blah blah (most likely because I’m a network engineer for a living). Neither did they find, in the logs, any indication why the S2 app is so ******. Can you imagine that. Nothing in the logs helped identify the root cause of why Sonos execs decided to sabotage their own company by releasing this dog s*** update.

just thought I’d share in case anyone else felt like sharing their 2 bit troubleshooting advice or take a jab at me under the assumption I don’t have any technical background. Thanks for your summary judgement and cynical response @nik9669a. Thanks for coming out.

Moderator Note: Modified in accordance with the Community Code of Conduct.

AjTrek1

@Mrihar

NO….you’re the one who doesn’t have a clue. However, it doesn’t matter as I have nothing more to say to or about you. So continue on with your rant(s). Good luck to resolve your issues.

Together Everyone Achieves More = T.E.A.M.

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paulrw

Prodigy II

Try sonosphone app Ios £2.99

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nik9669a

Senior Virtuoso

I don’t need a system diagnostic to tell me it doesn’t work. It worked for years until this update and now it doesn’t.

I thought the idea of a diagnostics report is to try and identify why a system is not working. But if you’re happy with deciding it doesn’t work and leave it that, no one is forcing you to do more.

By the way I submitted numerous diagnostic reports white on with support. They found no addressable problem with my network, system, ISP, router mesh network, signal strength, spurious emissions, etc etc etc blah blah blah (most likely because I’m a network engineer for a living). Neither did they find, in the logs, any indication why the S2 app is so ******. Can you imagine that. Nothing in the logs helped identify the root cause of why Sonos execs decided to sabotage their own company by releasing this dog shit update.

just thought I’d share in case anyone else felt like sharing their 2 bit troubleshooting advice or take a jab at me under the assumption I don’t have any technical background. Thanks for your summary judgement and cynical response @nik9669a. Thanks for coming out. Don’t forget your doggy bag on the way out the door.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I just love it when someone asks a question, gets a suggestion to try and help resolve it, and then gets upset and gives all the extra detail that was missed out in the earlier post. Had you already said you’d submitted diagnostics, @Mrihar , I would not have suggested it.
My very best wishes, @Mrihar . And good luck to anyone willing to expose themselves to abusive responses whilst trying to help further on this thread. For my part, I’ll contribute no further here.

A

Antifon

Prodigy III

…..and don’t get started on the lack of clarity and documentation around lossless audio support across Sonos’ variety of product gens. I spent 3 hours on the phone only to be told that it isn’t supported directly contradicting the announcement of Prime Audio lossless. According to some Connect gen2 supports lossless while others say not. Some say there are 2 distinct gen2 connects and others say not. All I know is my play 5s play lossless, I expect my connect Gen 2 to but it doesn’t and I would hope my play 1s do but that’s probably just wishful thinking. No documentation anywhere with any form of clarity. Really poor job Sonos. Really poor.

While I don’t have any sympathy for people who are rude to others that are trying to help/advise, I do personally sympathise about the mysteries of Sonos’ lossless support.

I’ve just been listening to an album that is FLAC encoded, and whether a track will play properly is just a matter of luck! One track consistently stops after around a minute, but the same track will play correctly on any other media player. This is not a “new app” problem - it has been that way for years.

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mjmcgoo

Contributor I

Try sonosphone app Ios £2.99

Best $3.99 I ever spent. I’ve been fighting with the new Sonos app since it was forced on us. Installed SonosPhone today and it works perfectly. Maybe not as flashy as the turd that Sonos thought we all wanted. But, I can now play my music without cussing.

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MriharAuthor

Contributor I

@AjTrek1 are like 10 years old….i know you are but what am I.

If you don’t recall it was you who initially replied to my post with a derogatory comment. “Wallow in my predicament”. Remember that.

My goal was to leave a message for Sonos.To let them know they have dramatically let down their customers. I think many would agree. Yes, this is my opinion and I don’t care, nor does it matter if you agree. My intention was not to solicit your advice or wake up the Sonos advocate army in the process.

I never asked for your advice especially containing inflammatory comments directed at me. Next time don’t get so bent out of shape when someone returns your fire. That being said I understand that most 10 year olds don’t yet have a thick skin; that comes with age and a modicum of maturity.

Now back to my initial objective….

Sonos, get your act together. If your product was any good you wouldn’t have to blame ISPs for it not working. Of all the deflection tactics blaming ISPs (Internet Service Providers) for S2 app deficiencies is THE most absurd.

M

MriharAuthor

Contributor I

Try sonosphone app Ios £2.99

Best $3.99 I ever spent. I’ve been fighting with the new Sonos app since it was forced on us. Installed SonosPhone today and it works perfectly. Maybe not as flashy as the turd that Sonos thought we all wanted. But, I can now play my music without cussing.

At least someone is doing it right. Simple but effective.

M

mjmcgoo

Contributor I

@AjTrek1 are like 10 years old….i know you are but what am I.

If you don’t recall it was you who initially replied to my post with a derogatory comment. “Wallow in my predicament”. Remember that.

My goal was to leave a message for Sonos.To let them know they have dramatically let down their customers. I think many would agree. Yes, this is my opinion and I don’t care, nor does it matter if you agree. My intention was not to solicit your advice or wake up the Sonos advocate army in the process.

I never asked for your advice especially containing inflammatory comments directed at me. Next time don’t get so bent out of shape when someone returns your fire. That being said I understand that most 10 year olds don’t yet have a thick skin; that comes with age and a modicum of maturity.

Now back to my initial objective….

Sonos, get your act together. If your product was any good you wouldn’t have to blame ISPs for it not working. Of all the deflection tactics blaming ISPs (Internet Service Providers) for S2 app deficiencies is THE most absurd.

I agree. It’s pretty sad that we have to go out to third party apps to get our expensive equipment to work properly. And BTW, all of my connectivity issues, skipping music, lag times in adjusting volume or grouping speakers has magically vanished when I went to the sonosphone app. But, tell me again that it is a problem with my internet…..

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