s2 update: still a turd 2 months later.

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Since the horrible app update, there is 2 to 3 hour wait time on hold to speak to Sonos support.

I don’t need a system diagnostic to tell me it doesn’t work. It worked for years until this update and now it doesn’t. Come on Sonos what gives. This has become an abysmal product altogether. 
 

The only solution is for Sonos to build a Sonos controller that works. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

I thought the idea of a diagnostics report is to try and identify why a system is not working. But if you’re happy with deciding it doesn’t work and leave it that, no one is forcing you to do more. 

It works for some, according to some posts on here, but not for others. Go figure! 

Sonos employees are clearly identified as such.

There are multiple reasons for the issues, some under your control, some not. Diagnostics help SONOS staff to sort them out.

For the record, I’m not experiencing your “could not connect” issue.

Make sure the firmware on the Play:1 is as up-to-date as the others. This specific error has been reported, and fixed, by ensuring all devices are on the same version.

@Mrihar

First of all your setup of Play 5’s and Play 1’s were not intended to be used as direct connect speakers to a TV. However, Sonos is a victim of its own versatility in that respect.

BTW...I’m not a ‘Sonos sponsored influencer” as you choose to charcaterize @Airgetlam and neither is he. As @buzz stated Sonos employees/staff are easily identified. I’m just giving you the pure unadulterated facts regarding your setup. However, as you appear to be hell-bent to not accept advice from others who have responded I guess you’ll have to wallow in your predicament. 

My suspicion is that the S2 update has exposed flaws in your network which may be preventing updates and connection issues. You’ll probably claim that your network hasn’t changed. Well guess what...changes occur in your network in the background occasionally triggered by your ISP.  Have you checked your routers Admin page for firmware updates?  At the very least have you done the following in the order presented:

• Update the software on your device
• Unplug all Sonos
• Reboot your router and let it come back
• Plug in your Sonos 1 x 1 and let each come back
• Delete and reinstall the Sonos App
• Open the App and Select “Join an Existing System”
• Test your Sonos 

There are other things that could be suggested as a possible cause/remedy but since you are unwilling (as I said earlier) to accept advice...then it is..what it is. BTW...I have 31 Sonos units on the new app with zero (0) connection issues to my network.

Good luck to get your Sonos working again.

Good luck getting through on the phone. Typical wait times are running over an hour. Ridiculous that they released this app with soooo many bugs. I’m also at wit’s end. Sick of having to work to listen to music. 

This is all dribble. The S2 controller sucks and no matter how many troubleshooting tips you toss out they will not fix an app that simply does not work. 
 

as for the guy ( @AjTrek1 )that’s talking about how great Sonos is for not intending play 5s to connect with a TV…..you’re right the sound sucks due to the over processed signal but the play 5s do have a 3.5mm input jack which is intended to be used with anthing from a computer to an A/V Component (aka TV) as per the Line In level setting stated right in the app which I’ve been using for the last 8 years. So you clearly haven’t got a clue….but I digress because the problem is grouping the speakers which has nothing to do with the audio source but thanks for coming out anyway. 

By the way I don’t believe you. No unaffiliated person would post your mundane troubleshooting tactics and on that note how the hell would you know anything about @Airgetlam, influencer or not, unless you both are. 
 

It doesn’t surprise me that Sonos is doing damage control through their forum with the help of ‘unaffiliated’ Sonos advocates. It’s standard operating procedure during a brand crisis. What I find disgusting is that it’s being done under a guise of secrecy rather than being honest and upfront about it. 

in the end I’m just very sad that what Sonos was it no longer is. So there you have it. 

Moderator Note: Modified in accordance with the Community Code of Conduct.