My Roam 2 indicates that it’s being charged when on the wireless charger, but the charge slowly drops, about 5% or so per hour, I’ve tried multiple USB chargers including some high wattage ones, and have tried a different Qi-compatible charging pad but so far the Roam just slowly loses charge despite showing up as charging (lightning bolt in the middle of the battery icon).
When using the USB-C cable directly into the Roam, it charges up and stays charged.
I’d suggest that while it’s charging, you submit a system diagnostic , and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here. They’d be a ble to tell if there is an issue with the battery, which stores the charge.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Admittedly I’ve had some strange behavior with the OEM wireless charger as well. I just relegated myself to using a USB-C cable with direct input. No issues.
I really don’t understand why in this day and age the Wireless Charger still uses USB-A as a connection point to a power brick. However, It’s just not a big enough issue for me to go ballistic with Sonos. Time Warp to the 90’s 😂
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