Pop Pop Sound when Volume Adjust

6 replies
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Hi All, before I was getting pop pop pop feedback on my Era100’s when adjusting the volume on the soft touch control. I noticed its now gone.

How to I turn this on again?

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SammyAAnswer

Contributor I

Eish issue was speakers just needed a power cycle, thanks all

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SammyAAuthor

Contributor I

Anyone?

Ken_Griffiths

Nope, my understanding is that there’s no way for a user to turn off the associated sound for touch controls in the App - though you can disable/enable the touch controls themselves. See this link:

https://support.sonos.com/en-us/article/using-touch-controls-on-sonos-products

I still hear the ‘pop/pop’ sound when adjusting volume here on Era 100s, whether I slide my finger in the ‘groove’ volume control, or tap either end of the groove on the +/- markers. It’s ‘pop’ loudness, depends on the actual volume-level of the speaker too.

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SammyAAuthor

Contributor I

Thanks Ken, the slider works fine, just the pop pop sound seemed to have stopped.

Thanks for the link but it does not address my specific issue 🙄

Ken_Griffiths

Thanks Ken, the slider works fine, just the pop pop sound seemed to have stopped.

Thanks for the link but it does not address my specific issue 🙄

Can’t say I’ve come across the issue before in the community here. Have you tried power-cycling the product? If the issue persists then I suggest it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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SammyAAuthor

Contributor I

will do thanks

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SammyAAuthorAnswer

Contributor I

Eish issue was speakers just needed a power cycle, thanks all

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