Play 5 Gen 1 won't connect after S1 update

Me too - pair of Gen 1 S5s and the white bridge thingy. Bricked as far as I can tell.

Replace the white bridge thingy with a BOOST. The BRIDGE, at its age, is known for failing power supply issues, which can cause very difficult to determine issues.

Conversely, you could just wire directly to the speaker, and drop the BRIDGE completely, or set up your system to directly connect to your WiFi, as indicated in the wired and wireless modes FAQ.

I have the same issue. Moved and now my gen1 play 5 won’t work. I spent a long time reading these boards and got it to work with Ethernet plugged in but cannot get it over to Wi-Fi. Submitted diagnostic report (729244169). Sounds like this may not be possible to fix reading this message board though.

It initially sounds like it’s the WiFi adapter not working on the speaker, but have you tried re-adding the WiFi credentials to the speaker again, whilst it’s wired to your LAN? See below:

1. Open the Sonos S1 Controller app for iOS or Android.
2. From the Settings tab, press System > Network > Wireless Setup and follow the prompts to enter your Wi-Fi password.
3. Once the wireless setup is complete, disconnect the Ethernet cable from any Sonos products wired to your router.

If that fails, then I would cable the speaker back to the LAN and when it reappears in the App, submit a Sonos diagnostic report once again, note it’s reference and contact/chat to Sonos Support Staff via this LINK and see what they say.

I’m having the same problem.  I do remember that the Sonos CEO said there would be no loss of functionality in their S1 products.   I have also been frustrated by not being able to control my Sonos speakers when my phone is in the inactive screen mode.   When I first started buying Sonos products it inactive screen control was very functional.    I see thousands of people have replied to previous posts in this chain - but I don’t see anything that indicates that Sonos is doing much of anything to restore S1 products to their original functionality.   Sonos keeps sending me marketing emails touting their newest products.   Why would anyone with S1 products (that seem to be increasingly less functional) buy any new Sonos products????         I’M WONDERING IF SOME SORT OF CLASS ACTION LAWSUIT MIGHT GET THEIR ATTENTION.   ANYONE ELSE AGREE?

@emaxson44,

See these links below re controlling Sonos playback from the mobile Lock Screen…

iOS Controller… 
https://support.sonos.com/s/article/3381

Android Controller…

https://support.sonos.com/s/article/3062

Same problem here ,play 5 gen 1 simply won’t connect, very, very frustrating , this is the third time I’ve tried to persevere to get it working over the last few years, it was initially a gift from my wife ( an expensive one at that ) and at first it worked a treat but as someone else above stated it just an expensive paper weight, would never buy another Sonus product as it looks like there is no remedy to this problem .

Just not enough information in your post to offer any significant solutions, beyond the standard “if you connect it to your router with an ethernet cable, does it work?” But not knowing any of the other significant information certainly hampers any attempt to be of assistance. 

Have you tried calling Sonos Support. There certainly have been a handful of cases where the wifi card/system has gone bad in these, but Sonos Support should be able to discern that, if you call them with more data. 

I have tried everything that the Sonos system suggests to reconnect my Play 5.  I have also tried everything that I could find in this forum.  I finally called Sonos Support about 2 weeks ago.  The customer service guy was as helpful as he could be.  He tried and suggested a number of things to reconnect my Play 5.  He ultimately told me there was nothing that can be done to reconnect it.  He offered me a 30% credit on a Sonos replacement product.  My Play 5 was about 6-7 years old.  I spent about $400-500 for it and it’s useless now.   I am 70 years old and assumed this speaker would have lasted me the rest of my life.   I have to send back my useless Play 5 in order to get the 30% credit.  I’m debating whether to go through the hassle when I still have to buy a new speaker (even though I’d get 30% off) that may not last that long.  I have 4 other pieces of Sonos equipment and I'm wondering how long they're going to last.  I was thoroughly impressed with Sonos during my first few years of ownership.  My opinion has steadily gone down hill since.   The price point of their products should indicate a level of quality that doesn’t seem to exist.   I’m going to need to start researching competitors to Sonos.

Hi, 

Thanks for your reply, yes I have tried a hard wired connection to my router but it still cannot connect, I’ve also tried the Wi-Fi but still no joy , I’ve reset the Sonos to its factory settings and it still won’t connect.

Today I’ve Emailed Sonos support outlining the issue but after reading someone else’s message in this forum from yesterday ( who has the same problem as me ) he was told there was nothing they could do apart from offering him a 30% discount off a future purchase of another Sonos product!!

I mean Really , is that all they can do , when the problem is clearly an issue with the play 5 Gen , I will await a response and go from there and hope that they can resolve this issue but if they cannot I will be pushing for a lot more than 30% of a new product that’s not guaranteed to work.

It’s very frustrating as it was a gift from my wife and an expensive one at that.

Thanks once again for your input.