Play 5 Gen 1 won't connect after S1 update

Note you cannot create a new S1 system with a Play:5 gen1 without first removing the Sonos S2 App from the mobile setup device - so if you perhaps haven’t tried that already, then give that a go.

The speaker’s status LED will need to be reset/flashing green to set it up on a new S1 Sonos Household and the Sonos controller device also needs to meet these system requirements:

https://support.sonos.com/s/article/4875

Hi Ken,

Thank you for replying, I did have the Sonos S2 app on my phone so deleted it yesterday, turned the Sonos play 5 on this morning after reading your message ,to give it another go to try and get it to connect , as soon as I turns it on it recognised my router 😁

Followed the online instructions to set up a new system and now I’m sat here listening to the play 5 , play my favourites again 😁

So thank you very much Ken , I very much appreciate your input, have a good day 😁

@Ynotuk1 - thanks for the reply.

If not done already, when you re-download/open the S2 App, just go through the opening screens and accept the T&C’s and select the option to connect the App back to the ‘existing system’ it will then find and connect to the S2 system on the network.

Anyhow, have a good weekend.👍

For what it’s worth, I had the same issue being stuck with a factory reset Play 5 (Gen I) with a green blinking light. Connected it directly to the router and the Sonos 1 app found it immediately. 

Certainly, the Gen 1 PLAY:5 was built before the use of NFC during the setup process to transmit wifi information. If it’s looking for another network, the best thing is to force it onto your router with that ethernet cable. Removes a bunch of potential randomness, that way. Or force it to use SonosNet rather than your own wifi. 

I felt I was cheated when it mentions that I still can connect to my Play:5 (gen 1) on my Sonos s1 app. So I decided to finally upgrade to Sonos s2 app…and it can’t detect any of my Sonos: Play:1, Play:3 (all 3 speakers), and Soundbar…and of course my play:5 . Decided to add the Play:5 to Sonos s1: using the Add Product…but it only asked me to update my apps to S2 with no option to add play:5 into S1 at all…what do I do????

Assuming all devices were initially running on S1 in the first instance and you opted to use the compatibility checker and upgrade the S2 devices. Each compatible device will upgrade to the auto-downloaded S2 App and the S1 compatible Play:5 (gen1) will remain available through the existing S1 App. Personally speaking though, in that type of scenario, both Systems will hold the same Sonos HouseholdID and I would actually prefer different HouseholdID’s, so my choice would be to reset one of the Households so that they were different, but it’s not essential.

I too assumed that play:5 gen1 will still be available on s1. But it is not. I’ve also reset the app (App Preference)…and Setup new account, but when I added the Boost…it automatically setup my old Account ID and again, I can’t see my Play:5 gen 1…sigh!

No you won’t if you started with your Boost from a fresh setup as that created a different Household.

Did you reset the Play:5 speaker? ..if not, switch off your Boost and reset the S1 Sonos App, via App preferences and then on reopening the App and bypassing the opening screens, just choose to connect it back to the ‘existing’ S1 system. (It might help you to switch off your S2 devices temporarily whilst you do that). Also note this will only work if you have not factory reset the Play:5.

I’ve decided to upgrade the Sonos 5 instead. Thanks everyone for the suggestion, much appreciated 🙏