My sonos 5 gen 1 cant get setup. I have a 2.4gHz wifi but when i get to the stage that SONOS wifi network is made, it says its not connected even thiugh my iphone says it is.
ethernet route also not working (no lights when ethernet connected so set up route fails)
Have you tried a second, known good, Ethernet cable? Not seeing an Ethernet connection points to a hardware failure.
Ensure you’re using the S1 app, as well, the PLAY:5 Gen 1 can not run S2.
Much more likely to be the situation
I would also recommend that you submit a system diagnostic within 10 minutes of reproducing the issue and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Suggest you call Sonos Tech Support. They can determine if it is a network issue and/or a failed hardware issue. Do not factory reset the speaker.
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