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Answered

Play 3 wont update on iOS 14

  • December 23, 2020
  • 2 replies
  • 90 views
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Morning all. 
 

PLEASE HELP. I have the S1 controller.

Having tried all the steps to update my Play 3 speaker, it keeps giving the error code 30 or 1013.

Following the same instructions, my Play 1 has successfully updated 

I have reset to factory settings, deleted and re downloaded the app, moved it directly next to and tried direcetly connected via Ethernet cable to router etc etc etc 

Is the product obsolete? What more can I do?

Best answer by Rowena B.

Hi @Danwcoops, 

Welcome to the Sonos community. Thanks for reaching out to us about your concern and letting us know what you have done so far.

I really appreciate the time and effort you've spent doing all the troubleshooting you have mentioned, and it would be best to continue working with us over the phone. To further assist you on this, I recommend contacting our phone support team with your full network setup including the make and model of each device to check what’s going on in your Sonos system. 

Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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2 replies

Rowena B.
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  • Rowena B.
  • Retired Sonos Staff
  • Answer
  • December 23, 2020

Hi @Danwcoops, 

Welcome to the Sonos community. Thanks for reaching out to us about your concern and letting us know what you have done so far.

I really appreciate the time and effort you've spent doing all the troubleshooting you have mentioned, and it would be best to continue working with us over the phone. To further assist you on this, I recommend contacting our phone support team with your full network setup including the make and model of each device to check what’s going on in your Sonos system. 

Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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  • Danwcoops
  • Author
  • Contributor I
  • December 23, 2020

Hi @Danwcoops, 

Welcome to the Sonos community. Thanks for reaching out to us about your concern and letting us know what you have done so far.

I really appreciate the time and effort you've spent doing all the troubleshooting you have mentioned, and it would be best to continue working with us over the phone. To further assist you on this, I recommend contacting our phone support team with your full network setup including the make and model of each device to check what’s going on in your Sonos system. 

Please feel free to reach out in the future if you have any other questions. You're always welcome here.

Thank you will do 

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