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No way to set my ONE SL

H

Hi There,

I have some troubleshootings with the configuration of my ONE SL device.
The devices never appear into the SONOS app.

I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :

https://en.community.sonos.com/home-theater-229129/sonos-one-sl-won-t-connect-to-the-app-wifi-6849953

Unfortunately it still not woking properly.

I always have a 1101 error code during the process.

Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.

Does anybody could help ?

Best answer by hector29

Problem solved, here after is the way to fix the issue :

  •  Download and install the SONOS software on your computer : https://support.sonos.com/en-gb/download, DO NOT OPEN IT YET
  • Reset to factory settings your devices and your app (on your phone or tablet)
  • Install one device with your phone until the 1101 error occures
  • Open the software on your computer, it should find you device and update it
  • After the update, reset it to factory settings and unplug it from power
  • Make this for all the devices you have, one after another
  • Reset the app on your phone
  • Now your devices are updated and the installation can proceed to the end
  • Enjoy !
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3 replies

T
Forum|alt.badge.img+1
  • TTS74
  • Lyricist III
  • 10 replies
  • July 14, 2024

Hi,

If you have Ubiquiti devices in your home network, these two sites might be helpful

(perhaps with other brands too)

I had problems with Sonos not appearing in the new app S2, but also with S1

My issue might have been related to network updates from either Ubiquiti or Sonos.

 

For Sonos devices not appearing in the S2 app, you might find these resources helpful:

 

GitHub - IngmarStein/unifi-sonos-doc: How to configure your UniFi network for Sonos

 

Best Practices for Sonos Devices – Ubiquiti Help Center

H
  • hector29
  • Author
  • Contributor I
  • 2 replies
  • July 14, 2024

Hi

I have no Ubiquiti devices.

The problem not comes from the Wi-Fi (not yet... ) because the configuration process fails even this wired connection.

Thanks

 

H
  • hector29
  • Author
  • Contributor I
  • 2 replies
  • Answer
  • July 15, 2024

Problem solved, here after is the way to fix the issue :

  •  Download and install the SONOS software on your computer : https://support.sonos.com/en-gb/download, DO NOT OPEN IT YET
  • Reset to factory settings your devices and your app (on your phone or tablet)
  • Install one device with your phone until the 1101 error occures
  • Open the software on your computer, it should find you device and update it
  • After the update, reset it to factory settings and unplug it from power
  • Make this for all the devices you have, one after another
  • Reset the app on your phone
  • Now your devices are updated and the installation can proceed to the end
  • Enjoy !

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