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ha1292
Contributor I
May 9, 2024

New app nightmare

  • May 9, 2024
  • 14 replies
  • 500 views

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?

Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.

Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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    14 replies

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    MarianneB
    Lyricist I
    June 29, 2024

    When are we filing the class action lawsuit?

      Akm415
      Lyricist I
      June 29, 2024

      When are we filing the class action lawsuit?

      I totally agree, I was just thinking the same thing. I may just sue in small claims court.

      Tired of your change
      Lyricist I
      July 1, 2024

       
      change back to how you used to be or I am leaving.

      F*** I am p***ed. 
       

      I loved you and your changes forced on me SUCK.

      please tell me your fixing this bs now.

      OR are you like AB and can’t take responsibility for a mistake 

       

      Moderator Note: Modified in accordance with the Community Code of Conduct.

      MarianneB
      Lyricist I
      July 1, 2024

      So on Saturday I spent about 4 plus hours on this issue. I had tried the chat once before but it was late in the day and after they cut me off twice because it took too long for me to respond when they finally typed a message, the third time it was about 15 minutes until closing time and they just unceremoniously dumped me off of the chat. So Saturday I was determined to get through. I think I was like number 47 on the chat when I first got in. The guy had me do a bunch of different things many of which I had already done and I was on the phone with him for over 2 hours. At the end of the chat he started trying to blame my Samsung TV for the problem. Which I thought was ridiculous. I told him that and that was the end of the chat. Then I decided to continue my troubleshooting on my own. I spent about another 2 to 3 hours resetting every one of the five speakers that I have. I uninstalled the new Sonos app and reinstalled the old Sonos app which wouldn't run because it kept telling me I needed to update. So I reinstalled the new app and then the speakers started showing up on the app but not all of them. I can set up the beam and I could set up the sub but not the two play speakers so I would reset them again. Then only the play speakers would show up but not the beam or the sub. And on and on and on. Anyway after setting and resetting and installing and uninstalling and adding and adding and adding and adding these speakers to my system I finally got them all added The sound started playing for about 3 minutes then it stopped. Then I unplugged the HDMI cable from the beam and plugged it back in, sound came back. Then it stopped again so I unplugged the cord again and plugged it in again and the sound started again but then it kept cutting off. So I did order a new cable just to be sure that that's not part of the problem. After messing around with the cable a couple more times everything seems to be okay now and I hope I didn't just jinx it. What a nightmare!

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