New app nightmare

Same thing is happening to me. I made an ask a question about it since their support lines are at a 50+ minute wait for help, and there are ZERO chat reps available. My entire system is now bricked…

If you’re going to sell your kit, please can you let me know as I’d be interested

Android Roll back steps to 16.1:-

I uninstalled the sonos app.

Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

I have the same problem. My system is a nightmare. The sound drops from speaker to speaker. Hear cracks from my Arc. Spent 4 hour to reconnect my 7 Sonos speakers. They wouldn’t connect, couldn’t find the network.

Same thing is happening to me.  I spent over an hour with their tech support, and it got even worse with their “interventions.”  They said my bandwidth isn’t fast enough

, but it was working perfectly before the update.  The speakers, music  just keep dropping . On top of that the app won’t turn off the speakers.  Wtf, Sonos!!!  

I am having the same issues.  I cannot get speakers to play, even though they show up in my system.  I get an error message “something went wrong”.  Also cannot connect my One SL.  I have both IOS and Android.  Neither one works.  My internet provider app shows the speakers are connected to Wi-Fi, but they won’t play and now do not show up on airplay.  What is even more frustrating is that I had some functionality the first day after the update, but performance has deteriorated to the point of no function at all.

This new app is a nightmare, I just want to convert it back, does anyone know how?

I used their sleep timer and alarm functions every day. I want to adjust my alarm tomorrow but it doesn’t seem to exist in the new app. I wish they warned FUNCTIONALITY REMOVED before updating. 😖😖

Honestly, everything about Sonos is a nightmare. I just need to go with a different brand. My system is a lot older. I get it. But you spend a lot of money, build a system over time and it's just problem after problem. I'd be horrified to know the amount of time I've spent troubleshooting these things. It shouldn't be this difficult. 

Same nightmare scenario for me. I have an older system that was working just fine. Then moved to a new house as Sonos was launching its app update. Now none of my speakers works. 
 

after waiting forever to talk with a tech rep I learned they are aware with an issue for the update to Play:5 but no timeline for resolution. And after I finally was able to connect my Play:1 to my system (new wifi) the speaker is unable to play anything. Always get the same message “something went wrong. Try later.”

You will spend the rest of your life trying to get it to work but it sounds great for 5 mins when you do......£800 done the drain. Anyone recommend another brand that actually works?

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