Whether it’s Amazon music or Spotify for me, occasionally I will get the error code “track not encoded correctly” and then skips to the next one. Is this a my network problem or the streaming service itself. Thanks
Music streaming dropout
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Most likely a local network problem, like wifi interference , but you haven’t provided enough information to be overly confident.
If none of the solutions in the linked FAQ work, I’d first try a network refresh, by unplugging all Sonos devices from power, then rebooting your router. Once the router comes back up, you can plug back in the Sonos devices.
However, if that too doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Is this a different situation than this thread you created?
Yeah. Well I guess it is. Sometimes I get an error code and it skips to the next song. Sometimes after 3 songs it just stop completely. Live radio like iHeart or live station on Sirius can drop in and out also. Starlink is my ISP. So my speed should be fine.
ISP speed doesn’t normally matter, most often the speed/interference issue is between the speaker and the router, not the router and the outside world.
I’d suggest sticking to your larger thread, all of this, I suspect, is related.
I was going to try the forum search but 2000 plus results and being unable to sort by date... Nope.
https://en.community.sonos.com/search?q=starlink
The support FAQ turned up nothing.
https://support.sonos.com/en-us/search?q=Starlink
Some of the other knowledge pages might have something but I can never find them without my desktop bookmarks.
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