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Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

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After an update a few months ago, I got access to my music library again. However, after the last update, I’ve lost access to most areas. I have music stored in Genre folders and as well as tagged by Genre. For some reason, my Chillout folder/tag plays flawlessly. However nothing else does. I click Play and the icon just spins. Same if I try and Play from ‘All’.

The only thing I can think of why Chillout works is that it appears first in the list alphabetically.

Very annoying and such a pain fixing this issue is taking so long. Re-scanning never seems to do anything.

Running Win11/iOS.

I’m not sure why you store your music in genre ‘folders’ when there is a specific tag field for genre - surely you would just populate the tag field within the audio file itself with something like MP3Tag or similar software?

I do both, folder and tag. Neither works.

The only thing I can think of why Chillout works is that it appears first in the list alphabetically.

Very annoying and such a pain fixing this issue is taking so long. Re-scanning never seems to do anything.

Running Win11/iOS.

I do both, folder and tag. Neither works.

Normally the library folder structure is

Artist—>Album—>Track

So maybe the index is having difficulty locating your track path?

@MrJamesMoore,

I just use the genre tag field only within the local NAS library and that seems to be be working okay for me here - so maybe it’s your folder structure that’s causing you the issue (perhaps) 🤔? See attached recorded a few moments ago.

i just selected the ‘Rock’ genre as a random test and selected an Artist/Album to play (Alice Copper) in the example shown but other genres are working okay too, at least the ones I just quickly tested.

@MrJamesMoore,

Thanks for the suggestion. However, if it was an issue with my folder structure, why did work with for most of the year, and also why does it still work with the songs located in the Chillout folder?

I think you’re onto something with the indexing though. It’s hitting something in the Chillout folder and aborting. There are only 340 files inside of that so it’s not the volume. Perhaps some strange character in the filename or meta data perhaps? Wish I could see the logs.

I’m not sure if Sonos will perhaps be able to assist, but it might be easier to run the library indexer and then submit a diagnostic report shortly after it fails. Note the reference generated and give Sonos Support a call to see if they can establish where the issue lies. Here’s the link to contact them:

https://support.sonos.com/s/contact

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