Trending Lyricist I

Answered

Music Library

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Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

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wfoaulgcsabcnfAnswer

Trending Lyricist I

Just give me the software version prior to the stripping away and I will never update again. At least I could salvage some use from this worthless trash with “Sonos” printed on it.

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wfoaulgcsabcnfAuthor

Trending Lyricist I

Good grief. 🙄

exactly.

glad you finally made the connection.

when your own coworkers can’t make it work then it is a real problem.

Ken_Griffiths

Yes. Plenty of links, but no solutions.

Sonos Level 2 support even took control of my machine remotely, played around a bit doing the same things all the links say to do (just as I did) and it still didn’t work. I’m beginning to see that this is just a smokescreen to hold off the criticism and another total waste of my time (again). There is no “solution” as this is an “intended” situation.

So I ask again (knowing the answer already): Is there anyone who has been able to (let’s not use the word “restore”) play their own music library on their fraudulent Sonos devices? (watching the clock to see how long it takes another Sonos employee to send me links and stories of how “hundreds” have been able to do so despite Sonos employees actually being able to make it work)

I don’t see any Sonos employees in this thread and I’m certainly not an employee myself. I’m long retired. All Sonos Staff are clearly marked in this community. Maybe it’s a case that the products/hardware involved in your configuration are unsupported and unable to use the SMBv2 (or higher) sharing protocol, or maybe something is not configured correctly that the Sonos Support person was unaware of. It can be any one of a number of reasons that a local network music share isn’t working.

Some examples include … incorrect network security mode, incorrect setup of the share, or credentials. Too many (or incorrect) non-alphanumeric characters in the Netbios name of the PC, incorrect drive format, wrong use of HTTP setup instead of SMB. Firewall or VPN security getting in the way etc. to name but a few of a good many things you may need to go onto check yourself as system owner/administrator.

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Bright idea

Lyricist III

I have had one “Level 2” support call (had three scheduled and finally one actually called) and they took control of my machine remotely with the same unsuccessful outcome. The support person said “this is a known issue” and I would need to wait for the engineers to fix it...no timeline...no alternative other than to do nothing until some magical day in the future when this *might* get fixed. This is unacceptable. My purchase of Sonos equipment was to play my own music library! This worked very well for a few years until this ability was stripped away by Sonos. WHY??? Now I’m told I have this ability back yet I do not. I have been informed to not call support as the engineers are working on it. Unacceptable. Playing my own music functioned perfectly for a few years. They could at least allow me to reverse update to the operating system just prior to them stripping away this ability and then I would never update again.

Same scenario…told the same thing by Sonos. Music library through the Sonos app doesn’t exist any longer. Speaker system used to work perfectly for years and now just dust collectors. Sonos response since May 2024 to present is ‘nothing they can do..wait for an update’. It’s now going into December. Since when is this level of incompetency and borderline defrauding consumers after the purchase of thousands of dollars of useless speakers not investigated by consumer affairs or the appropriate government agency???

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wfoaulgcsabcnfAuthor

Trending Lyricist I

I’ve been told the same...”wait for an update.”

There WILL BE NO update. There are a few employees that will come on here and repeatedly say “mine never went away” and give you the same worthless links (they also tell you they’re not employees). I’ve wasted enough precious time. Time to trash this worthless equipment and move on. The lies have become laughable.

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wfoaulgcsabcnfAuthorAnswer

Trending Lyricist I

Just give me the software version prior to the stripping away and I will never update again. At least I could salvage some use from this worthless trash with “Sonos” printed on it.

Ken_Griffiths

@Bright idea,

Well I’m living over in the U.K. and if I search my local library using the first part of your user name, just as a test, it’s certainly working okay here and I’m certainly no Sonos employee.

This is what I saw a few moments ago whilst using the Sonos App…

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wfoaulgcsabcnfAuthor

Trending Lyricist I

@Bright idea,

Well I’m living over in the U.K. and if I search my local library using the first part of your user name, just as a test, it’s certainly working okay here and I’m certainly no Sonos employee.

This is what I saw a few moments ago whilst using the Sonos App…

What you (non)employees are trying to say isn’t even clear. Just stop. Just because there is an artist by the same name as a commenter here proves nothing! Sonos has become a scam. Selling a product by touting the ability to play your own music library THEN taking away that ability and saying you haven’t is fraudulent. All you (non) employees claiming “it never went away” while MANY of us KNOW that it went away and isn’t coming back is ridiculous. Do you believe we are not going to notice our music library is gone from Sonos???

I ask again: Is there anyone who has been able to play their own music library on Sonos after the capability was stolen?

Ken_Griffiths

I ask again: Is there anyone who has been able to play their own music library on Sonos after the capability was stolen?

Yes, me. I’m just showing that the local library still works in the new Sonos App and demonstrated that by searching for ‘Bright’ and playing the ‘Bright Lights’ album by Ellie Goulding from my library. If it’s not working in your setup, you likely have not switched your library to use an SMB v2 (or higher) shared library, as the old HTTP and SMB v1 shared libraries are no longer available on Sonos. They were removed due to the widely publicised security vulnerabilities that those older protocols possess.

In fact Apple, Microsoft, Google & Amazon no longer support those type of library folder shares either. If you search online for SMB v1 vulnerabilities you will see why Sonos and everyone else is no longer supporting them - you likely need to upgrade the way you share your local music library.

https://superuser.com/questions/1623657/what-is-the-real-danger-of-allowing-smb-1-client-to-access-files-on-legacy-devic#1623669

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wfoaulgcsabcnfAuthor

Trending Lyricist I

I ask again: Is there anyone who has been able to play their own music library on Sonos after the capability was stolen?

Yes, me. I’m just showing that the local library still works in the new Sonos App and demonstrated that by searching for ‘Bright’ and playing the ‘Bright Lights’ album by Ellie Goulding from my library. If it’s not working in your setup, you likely have not switched your library to use an SMB v2 (or higher) shared library, as the old HTTP and SMB v1 shared libraries are no longer available on Sonos. They were removed due to the widely publicised security vulnerabilities that those older protocols possess.

In fact Apple, Microsoft, Google & Amazon no longer support those type of library folder shares either. If you search online for SMB v1 vulnerabilities you will see why Sonos and everyone else is no longer supporting them - you likely need to upgrade the way you share your local music library.

https://superuser.com/questions/1623657/what-is-the-real-danger-of-allowing-smb-1-client-to-access-files-on-legacy-devic#1623669

Nice try. You have already made the statement that your library never went away.

Do you really believe that after 8 to 10 months of wasting MANY HOURS of my life trying to correct an intentional issue that HAS NO SOLUTION that I have not clicked on all these useless links and tried EVERY SINGLE useless method to fix a problem that Sonos has no intention of reversing? Go annoy someone else as I am here to hear from someone who isn’t a bot or a Sonos employee that has had the ability to play their own music library stripped away and they found a way to get their library back onto Sonos. Yes, a mythical being.

Sonos needs to make the operating system just prior to the one stripping away the capability available or refund those of us who made these purchases to play their own libraries.

I ask again: Is there one, just one, human being who has been able to play their own library on Sonos after losing the ability to do so?

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Elwappo

Lyricist II

Dec 1st. Made the mistake of updating today, Much grief, had to add my network share library again.

Couldn't do it in the Android app.
Installed Windows app and configured the library that way.
My library now shows up in Android. No art, but at least I can play music.

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