Music Library

My music library still works. I have it stored on a portable SSD drive and it is connected via USB to my router.

Sonos no longer supports the HTTP and SMBv1 file sharing protocols so be sure to use SMBv2 or SMBv3.

I have had one “Level 2” support call (had three scheduled and finally one actually called) and they took control of my machine remotely with the same unsuccessful outcome. The support person said “this is a known issue” and I would need to wait for the engineers to fix it...no timeline...no alternative other than to do nothing until some magical day in the future when this *might* get fixed. This is unacceptable. My purchase of Sonos equipment was to play my own music library! This worked very well for a few years until this ability was stripped away by Sonos. WHY??? Now I’m told I have this ability back yet I do not. I have been informed to not call support as the engineers are working on it. Unacceptable. Playing my own music functioned perfectly for a few years. They could at least allow me to reverse update to the operating system just prior to them stripping away this ability and then I would never update again.

Never lost my library in the first place so never needed to add it back. S2 on Windows Server.

It looks like it has been over a year since you last updated.

Do not update! I wish I hadn’t.

Sonos was purchased to play my own music and it did so very well for a few years. Then one day they took away the ability to play my own music library. Now Sonos refuses to give it back.

This is like buying a BMW to drive to drive to work, to shop for groceries, go out to dinner, etc. and it does so very well. Then one day a year or so later you drop the vehicle at the dealership for service…….come back later in the day to pick it up and it is missing the wheels and tires. Then be informed by the service tech that BMW no longer believes driving is what the BMW is for; sitting in the garage listening to over the air radio is the new purpose for your vehicle in BMW’s opinion.

Thanks Sonos. Thanks a lot.

I’ve updated S2 every time they’ve released an update, and am still current (just checked!).  I have never lost access to my local library, but as pointed out as a requirement previously, I’ve used SMB v3 since it became available for Sonos. 

Sonos Level 2 support had control of my machine remotely. Sonos support themselves could not get my music library connected again. It is interesting to see that it does work for some so maybe it is a “Mac” thing. I’ve been using Mac since 2003 and back then it was very common to see tech services not work on Mac products. This is late 2024 and there are still tech services that haven’t figured out how to operate on a Mac?

I don’t store my music on my Mac’s, they’re stored (at the moment) on a WD NAS. 

Older Mac OS’s only did SMB v1 as a default, I think, which is why so many threads popped up with people having trouble.  Which is also why Sonos used to (be able to) use HTTP for local libraries.  If you’re still having issues, you may want to refer to this thread. 

I’ve updated plenty. I just use Windows, not a Mac.

People here claiming they never lost the ability aside I still haven’t heard of anyone that has actually been able to restore playing their own music library over the Sonos speakers. Is there anyone?

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