I’m unable to find my ikea symfonisk lamp in the app. I have updated my iOS on my phone, updated the app. Factory reset the lamp, and am able to find it, connect to it and update it, but it still doesn’t show up in the app or in my Spotify. Anyone got any tips? Have also tried connecting with Ethernet cable, but still unable to make it visible in the app 😫😫
Answered
IKEA symfonisk
Best answer by Stanley_4
Did you add the lamp back into your Sonos system or create a new one?
Power down all Sonos, reboot router and controller, power up the Sonos.
Factory reset causes so much grief to users, on top of erasing important information Sonos support could have used.
Did you add the lamp back into your Sonos system or create a new one?
Power down all Sonos, reboot router and controller, power up the Sonos.
Factory reset causes so much grief to users, on top of erasing important information Sonos support could have used.
am able to find it, connect to it and update it, but it still doesn’t show up in the app
This is confusing to me. Can you explain what you mean here? If you can find it, connect to it and update it, that would imply you can see it in the app, no?
I know it’s confusing me too. When updating the internet or creating a new system it will show up when the app is searching. I can then connect to it and update it, once the update/adding it to the system is done I’m unable to find it. App says to remove power cord and plug it back in for it to show up in the app, but it doesn’t happen.
I have tried both, but once adding/creating a new system it still doesn’t show up in the app. Very frustrating.
If you create a new system you must pick one to show in the app. You can't see both systems at once.
I know it’s confusing me too. When updating the internet or creating a new system it will show up when the app is searching. I can then connect to it and update it, once the update/adding it to the system is done I’m unable to find it. App says to remove power cord and plug it back in for it to show up in the app, but it doesn’t happen.
I think I understand now. The iOS Sonos controller can’t see the lamp after it has been set up. Have your tried Stanley_4’s suggestion: “Power down all Sonos, reboot router and controller, power up the Sonos”? Does the lamp show up at https://play.sonos.com
I think your best option is to contact Sonos Support. They can probably tell what the problem is and help you resolve it. Try submitting a diagnostic (Submit Diagnostics). Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.
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