era 100. wifi

I’m sorry to hear you perhaps ‘may’ not understand these things, I’m the same when it comes to plumbing and fixing cars etc. so I pay/get a person in that deals with those things to do it for me.

You probably just need to find a friend ‘in the know’, or pay an audio installer to perhaps achieve the outcome you’re looking for, they will easily be able to follow the things suggested by Sonos Support and in this thread too. Hope you can get it sorted. 👍

Edit.. by the way the link I provided earlier to the Sonos Support document explains the SNR level and where to find it in the Sonos App. Ideally you’re looking for a signal level of 45dB or higher. The 2.4Ghz band is the further reaching/more-penetrating band and was why I suggested you use that band in my earlier post too. 

If you do get a friend in etc. to assist you, then if not in use already, ask them to set the 2.4Ghz band to a channel-width of 20Mhz only aswell, if the router allows that, as that will also help reduce interference around your premises. These two Sonos Support documents are perhaps worth a read, or bringing to their attention too…

• https://support.sonos.com/en-us/article/music-service-audio-stops-or-skips
• https://support.sonos.com/en-us/article/reduce-wireless-interference

Yes the reason I paid big $ for Sonos is to avoid having to pay someone to plug it in. I hoped that being a so called state of the art that it would be user friendly… but adding a speaker has destroyed the whole thing .

I’m not sure what the new Sonos App design has to do with your Era 100 speaker dropping out as the App is a ‘remote’ controller for your devices and not an audio player? In fact once the music begins playback on the player(s)  the Sonos App can be closed fully and the host mobile device even powered off and the music should continue to play. Your issue is certainly not Sonos App related as mentioned in that link. It is more likely network related either LAN or WAN and of course I can’t rule out the hardware or software on the player might be faulty, but presumably if the latter were the case then Sonos Support would have likely highlighted that during your contact with them. 

I’d personally suggest you take a closer look at the network setup for the time being as that seems far more likely as being ‘the culprit’ in this instance.

Music ( ie apppe ) plays ok. All I’m trying to do is listen to tv on Sonos speakers . I’m not suggesting anything about the Sonos app design. 

Yes, I guess the same can be said for my car and central heating boiler too - I can do a few things myself, but there are times when I prefer to pay someone else to do it, like annual servicing etc. I don’t think it’s your speaker that needs attention here anyway, but more likely your local network setup, but that’s just my guess at this point in time.

That link was to a story noting that Sonos stock is dropping due to poor revenue etc … I wonder why 

Yes … they are sending me an “updated” modem 

There is, as you know, a fundamental difference between the way that the car and central heating boiler is marketed when compared to Sonos.

When I purchase a car, the service requirements are clearly stated in the handbook so I know what the requirements are and can factor in the cost to my decision. Same with the boiler the manufacturer tells you what is needed so the cost can be understood.

Sonos is sold as a plug and play system suitable for the consumer to install and manage themselves. Before 7th May 2024 that was true for me but it now seems that we need to factor in additional costs or become “experts” for ourselves.

The user should not be blamed for expecting it to “just work” the problem belongs to Sonos and needs to be addressed by their marketing, who could explain the complexity before we buy, or their technical people getting the system to work like it used to i.e. without expert interference.