Contributor I

Answered

era 100. wifi

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I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently. When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.

v annoying

Sonos Era 100

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Ken_GriffithsAnswer

Your router outputs a WiFi signal over two separate bands. The 5Ghz WiFi band which is faster and has less penetration through walls etc. and the 2.4Ghz band which is slower, but far more reaching/penetrating.

At the moment your Era 100 is using the 5Ghz band and your other products are using the 2.4Ghz band - the obvious thing to try is what I suggested earlier, which is to put the Era speaker onto the 2.4Ghz band. Sadly it seems you’re not confident to do that, via the router configuration pages and don’t wish to read the router user guide - so I can only suggest you get someone into to do that for you and see if it then works.

Only if not, it just perhaps becomes a case of nothing ventured, nothing gained.

Edit: I don’t think you need a new modem/router, but that’s a matter for you.

AjTrek1

Unfortunately the Era 100 is not compatible with the Playbar as shown below:

View the full FAQ for Era 100 here

Together Everyone Achieves More = T.E.A.M.

Ken_Griffiths

I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently. When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.

v annoying

I assume you only have just the one Era 100 and not using it as HT surrounds, but just as a standalone speaker, which is fine.

I see your older devices are using the 2.4Ghz WiFi band and the Era 100 is using/trying-to-use the 5Ghz band - i would see what happens if you shift it over to operate on the 2.4Ghz WiFi band (channel 1) alongside all your other devices - you likely can do this in your router configuration pages by blacklisting it’s MAC address for the 5Ghz band only - see if that resolves the matter.

One other further thought is it’s possible the router is isolating the 5Ghz WiFi band from the other LAN segments and if that is the case (albeit unlikely). then simply remove that 5Ghz band isolation.

Let us know if that assists.

AjTrek1

@Ken_Griffiths is correct. I possibly read your post too hastily/incorrectly. My apologies.

Together Everyone Achieves More = T.E.A.M.

Ken_Griffiths

Also @Rcf - see this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

That link mentions how to view a device’s SNR level in the Sonos App - it’s the strength of WiFi connection of the speaker to the network AP. It might be worth checking your Era 100 SNR level is not showing a weak signal.

> 45dB is an excellent signal

25dB <= SNR < 45dB is a good signal

below that its weak.

R

RcfAuthor

Contributor I

Ken

so where are my “router configuration pages”? Would that be some adress stuck on the modem itself?

Ken_Griffiths

Ken

so where are my “router configuration pages”? Would that be some adress stuck on the modem itself?

If you’re unsure how to change any router settings, I suggest you leave things alone and perhaps speak to Sonos Support Staff instead. That’s unless you want to read the user guide for the router, which explains how to make changes to any settings (if required), but did you check the SNR level for the speaker in your Sonos App and see what the signal strength is showing?

Anyhow if you’re struggling to make changes, here is the link to contact Sonos Support Staff…

https://support.sonos.com/s/contact

R

RcfAuthor

Contributor I

Ken

i spent an hour with Sonos Support staff in Manila. They eventually sent me an email that consisted of 100% jargon. ( no use ) “Unless I want to read the user guide to the router” … no I don’t want to read it … But it’s never too late to learn it seems …

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RcfAuthor

Contributor I

And I don’t know what SNR level is .

R

RcfAuthor

Contributor I

All SNRs are between 29-41 the support staff tell me to split the router into 2 different ghz . Woo hoo!

R

RcfAuthor

Contributor I

https://www.google.com/gasearch?q=Why%20is%20Sonos%20stock%20falling&source=sh/x/gs/m2/5