Contributor I

Answered

Era 100 is not registered

25 replies
2439 views

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.

The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here.

I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.

One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet but could try that.

All suggestions appreciated, thank you

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webminkAnswer

Prominent Collaborator I

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Support musicians by buying music instead of streaming.

Show previous replies

P

PotemkinMcNasty

Enthusiast II

I also have this problem.

But your suggested fix didn’t work for me

R

Ryanmckenzie95

Lyricist I

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

This worked for me!

P

PotemkinMcNasty

Enthusiast II

Here is a way to get this done

K

Km1017

Lyricist I

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

THANK YOU SO MUCH THIS WORKED

P

Poppalarge

Contributor I

Same problem here. Multiple devices working, 2 devices are not (play 3 and era 100). Have tried the sign in, sign out it does nothing. Fix it flow immediately crashes the app across both iPad and iPhone.

one hour hold time to reach tech support is not an acceptable answer no matter how good the techs might be.

S

SP1

Lyricist I

The transfer worked for Era 100 as the above link, also copied here:

https://en.community.sonos.com/speakers%2D229128/found%2Da%2Dworkaround%2Dfor%2Dthe%2Dproblem%2Dcaused%2Dby%2Dnew%2Dsonos%2Dcontroller%2Dapp%2Dwhen%2Dadding%2Da%2Dnew%2Dspeaker%2D6892626?tid=6892626

However my Era 300 is still ‘Not Registered’ and after multiple resets and direct connection to router, I am at dispair of how to solve this. The online chat is useless also - I tried twice and got to end of queue to only be signed out. No telephone support on Saturday is unhelpful.

P

Poppalarge

Contributor I

The transfer worked for Era 100 as the above link, also copied here:

https://en.community.sonos.com/speakers%2D229128/found%2Da%2Dworkaround%2Dfor%2Dthe%2Dproblem%2Dcaused%2Dby%2Dnew%2Dsonos%2Dcontroller%2Dapp%2Dwhen%2Dadding%2Da%2Dnew%2Dspeaker%2D6892626?tid=6892626

However my Era 300 is still ‘Not Registered’ and after multiple resets and direct connection to router, I am at dispair of how to solve this. The online chat is useless also - I tried twice and got to end of queue to only be signed out. No telephone support on Saturday is unhelpful.

Thank you! This worked for me.

C

CarlBully

Lyricist I

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

Works Perfect same Problem As described follwed all the customer support tips, however the answer is sign out and sign back in to the App ERa the connected next time round . thanks for posting

E

E1868

Lyricist I

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

Same issue… This is what WORKED! Sign out… Sign in to app again… Registration worked. Updates were able to complete. 45mins on with Tech Support only wasted by them trying to get me to reset my WiFi Router and erase all my network settings.

R

Rfeatherer

Lyricist I

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.

Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

Good luck!

Worked for me. In my case I was adding two new era 100 to make a theatre. I updated the app but found I needed to uninstall and reinstall from scratch before I could see my existing system. Then I couldn’t add the two new era 100 as they would not register, I logged out of the app and signed back in a total of two times and they registered ok and added to my existing system

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