Skip to main content
WillCalladine
Contributor I
May 8, 2024
Answered

Era 100 is not registered

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.

The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. 

I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.

One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that.
 

All suggestions appreciated, thank you

 

 

 

 

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    webmink
    webminkAnswer
    Prominent Collaborator I
    May 8, 2024

    You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

    Support musicians by buying music instead of streaming.
    View in thread

    25 replies

    Show previous replies
    PT008
    Lyricist I
    May 17, 2024

    Account > app preferences > reset app

    log back in and try again.  My Era 100s registered and paired with my Beam. 

    mhildreth
    Lyricist I
    May 17, 2024

    Signing out and signing in work for me. Thanks for the tip!

    talking-birdie
    Lyricist I
    June 11, 2024

    Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


    Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

     

    Good luck!

     Worked for me too!

    Sheik_e
    Lyricist I
    June 25, 2024

    Era 100 Pair added fine when purchased. One of the pair stopped playing (5 other S speakers going so it was hard to tell) after a power outage? Tried adding again...you guessed it “not registered” “Fix It” didn’t. Did all the usual. Tried following the log out log in suggestion and the transfer system suggestion (It only worked for one of my Sonos Ones (I have 2 Play 1s, 2 Sonos Ones and 2 Era 100s). Tried from another phone (mine iPhone 15mx and iPhone 14). Spent 1.5 hours in chat going through numerous attempted fixes...nothing works.

    Tech support chat ended with him saying I’d have to phone tech support.

    Really disappointed with the new app and the ability of Sonos to get on top if this issue! As if the S1 to S2 abandonment (bye bye Play 5) wasn’t enough :-(

     

    Sheik_e
    Lyricist I
    June 27, 2024

    Era 100 Pair added fine when purchased. One of the pair stopped playing (5 other S speakers going so it was hard to tell) after a power outage? Tried adding again...you guessed it “not registered” “Fix It” didn’t. Did all the usual. Tried following the log out log in suggestion and the transfer system suggestion (It only worked for one of my Sonos Ones (I have 2 Play 1s, 2 Sonos Ones and 2 Era 100s). Tried from another phone (mine iPhone 15mx and iPhone 14). Spent 1.5 hours in chat going through numerous attempted fixes...nothing works.

    Tech support chat ended with him saying I’d have to phone tech support.

    Really disappointed with the new app and the ability of Sonos to get on top if this issue! As if the S1 to S2 abandonment (bye bye Play 5) wasn’t enough :-(

     

    After spending an hour on the phone with tech support (rebooting router, checking wifi extender settings etc etc...seeing the system completely disappear, having the tech remotely restart computers I ended up with only Play 1 and Sonos One pairs working. New Era 100s that worked fine for a few weeks not appearing.) 

     

    Techs solution was to send me email instructions so I could repair the wifi system “problem” myself! Honestly...one tech says can’t fix it so call tech support and that tech support says can’t fix it (I hear you. I’ve been dealing with this software problem a lot!) so here are some steps to try and take.

     

    Seems a major cop out to blame the Sonos problems on speakers that are “confused” (his words) but my wifi router with extenders (Unifi) plugged into ethernet switch. The system worked fine until the SW update. In this day and age the developers MUST know that a modern house has other devices on the wifi system (lights, ovens, blinds, etc.)...to not be able to integrate their SW into this environment is not our problem...esp when the speakers are not usable without it.

     

    This morning my speakers appeared (not registered) so when I clicked “Fix It” and followed the instructions...they worked. But it took three tries to create a stereo pair...and when the system restarts to play music from Qobuz using the Sonos app the music circles around one speaker at a time like a Who recording on an old Quadraphonic stereo...takes two or three circuits until it settles down. Music will now stop and start randomly. If it wasn’t so frustrating it would be funny.

     

    Paying for a tech to come in and look over the wifi and network set up to see if there’s an issue.

     

    Do better Sonos!

    Terms & ConditionsAccessibility statement