Contributor I

Answered

Era 100 is not registered

25 replies
2440 views

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.

The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here.

I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.

One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet but could try that.

All suggestions appreciated, thank you

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webminkAnswer

Prominent Collaborator I

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Support musicians by buying music instead of streaming.

webminkAnswer

Prominent Collaborator I

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Support musicians by buying music instead of streaming.

N

Nate94

Lyricist I

I’m seeing the same issue on my tp-link deco mesh network. Both my Play:1 and Playbars are showing not registered. When I click on “fix it” my app crashes.

I have tried multiple factory resets. Restarting the routers. Disconnecting/Reconnecting Sonos boost. No luck

K

kevinbkk

Lyricist III

Same for me!!! Following! Also not sure if related but I also have TP-Link DECO mesh network (Deco XE75 Pro)

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Just decided to add Sonos to a new room (2x Era100 + Sub Mini).

I already have an Arc+Era300+SubGen3 in my living room and Move2 in my Kitchen. Setup on my existing Sonos speakers have always been a breeze. Sadly (and presumably due to the new iOS app) I am not able to add my new Era100s and Sub Mini. They do seem to connect to my WiFi, but are now showing up in app as “Not Registered” and attempt to fix keep failing.

K

kevinbkk

Lyricist III

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Gave up after 60 minutes on hold 😪 hopefully this isn’t typical and it means my issue affects everyone and they’re “on it”.. Trying to remain optimistic.

R

Ryanmckenzie95

Lyricist I

I bought an Era 100 today and am having the same issue. Speaker comes up in my app as ‘not registered’ and I’ve tried all trouble shooting steps and it still won’t connect.

S

Satelity

Lyricist I

I have the same Problem

webmink

Prominent Collaborator I

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Gave up after 60 minutes on hold 😪 hopefully this isn’t typical and it means my issue affects everyone and they’re “on it”.. Trying to remain optimistic.

I got through in under a minute yesterday when they opened at 8am in the UK, but I guess the defective app update has generated a tsunami of calls. It’s worth keeping trying as the techs are excellent. But given so many people have an issue maybe @Corry P or @Jamie A or another staffer can jump in here.

Support musicians by buying music instead of streaming.

K

kevinbkk

Lyricist III

I feel somewhat relieved knowing others are suffering from the same issues. It gives me hope that it will be resolved sooner rather than later. In case any support people read these threads (I’m new to the forums), I’ll also add that doing the following (all at once) did not help: