connecting to a new network

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Why is Sonos the worst utility on my phone? It’s impossible to problem solve in the app. Nothing works.

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buzzAnswer

Grand Maestro

Before starting the below, I suggest that you reboot the SONOS units.

Wire PLAYBASE and give it a few minutes to reconfigure. I expect that the system will work now. Next, in Settings go to Update Network and give the new WiFi credentials. If the PLAY:1 balks about this, temporarily power it down. PLAYBASE will now operate via WiFi. If PLAY:1 did not go along with this, Factory Reset PLAY:1 (do not Factory Reset PLAYBASE) and add PLAY:1 to an existing system— take care not to create a new system.

If you have not already done this, I suggest that you “reserve” IP addresses in your router. You’ll need to consult your router manual for instructions. Address reservation prevents mischief.

Pools-3015

Prodigy I

Did you post here simply to rant or is there a specific issue you need help with?

if it’s the latter, please provide more details on what your problem is.

S

SkidrowAuthor

Contributor I

Both actually. But my issues are almost constant. The recent one is trying to reconnect to new WiFi, but it won’t recognize the speakers. None of the information on line speaks to my issue so I’ll be forced to spend an hour on the phone with them. Problem solving with Sonos is ALWAYS a bad experience.

buzz

Grand Maestro

Can you at least temporarily wire PLAYBASE to your network?

S

SkidrowAuthor

Contributor I

I have but it only works temporarily. For the life of me I don’t understand why this so complicated. Worst product I’ve ever used.

106rallye

Since Sonos does not have a screen inputting new network credentials will always be awkward. Question is why does a new WiFi (new router?) require anything on Sonos’s side for you. Why not keep the same SSID and password?

buzzAnswer

Grand Maestro

Before starting the below, I suggest that you reboot the SONOS units.

Wire PLAYBASE and give it a few minutes to reconfigure. I expect that the system will work now. Next, in Settings go to Update Network and give the new WiFi credentials. If the PLAY:1 balks about this, temporarily power it down. PLAYBASE will now operate via WiFi. If PLAY:1 did not go along with this, Factory Reset PLAY:1 (do not Factory Reset PLAYBASE) and add PLAY:1 to an existing system— take care not to create a new system.

If you have not already done this, I suggest that you “reserve” IP addresses in your router. You’ll need to consult your router manual for instructions. Address reservation prevents mischief.

S

SkidrowAuthor

Contributor I

I deleted one network and want to add the speakers to another network in our home. It takes me through most of the process but when it requires you to push one of the buttons on the top (pause/play), it fails to recognize my speaker.

S

SkidrowAuthor

Contributor I

Sorry for the confusion - I have 2 systems and one is a playbase. The speakers I’m having an issue with are Play 1s.

buzz

Grand Maestro

Power down PLAY:1 and concentrate on the wired PLAYBASE. Don’t Factory Reset PLAYBASE.

S

SkidrowAuthor

Contributor I

They aren’t connected, nor have they ever, to the playbase.