connecting to a new network

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Why is Sonos the worst utility on my phone? It’s impossible to problem solve in the app. Nothing works.

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buzzAnswer

Grand Maestro

Before starting the below, I suggest that you reboot the SONOS units.

Wire PLAYBASE and give it a few minutes to reconfigure. I expect that the system will work now. Next, in Settings go to Update Network and give the new WiFi credentials. If the PLAY:1 balks about this, temporarily power it down. PLAYBASE will now operate via WiFi. If PLAY:1 did not go along with this, Factory Reset PLAY:1 (do not Factory Reset PLAYBASE) and add PLAY:1 to an existing system— take care not to create a new system.

If you have not already done this, I suggest that you “reserve” IP addresses in your router. You’ll need to consult your router manual for instructions. Address reservation prevents mischief.

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buzz

Grand Maestro

I don’t know what you mean by “two systems”. Normally it is one system with multiple Rooms.

S

SkidrowAuthor

Contributor I

Never mind. This isn’t solving anything. Thanks for trying.

buzz

Grand Maestro

I don’t have enough information from you. You’ll need to work with SONOS support. Be careful about Factory Reset because, done in the wrong sequence, you’ll lose your music service registrations and SONOS Playlists.

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